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CQC report explained · a nursing home

What the CQC found at Sunnyside Respite Service

Goodpublished 12 October 2019, 6 years ago

Rated Good: inspectors found the home performing well and meeting their expectations.

The latest report, explained

What inspectors found, March 2022

Inspected but not rated; inspectors found good infection control, safe visiting arrangements and a clean home.

This was a targeted inspection on 11 February 2022. The inspectors looked at infection prevention and control, and asked about staffing pressures linked to COVID-19.

The inspectors were assured that the home was managing infection risks. Staff used protective equipment correctly, completed infection control training and followed testing, distancing and cleaning arrangements.

Relatives could visit safely under the guidance in place at the time. The service was inspected but not rated, so this report does not give a general quality rating for the home.

What inspectors praised
  • Infection control training

    Staff had training in infection control, hand hygiene and using protective equipment.

    “Staff completed training in infection control, hand hygiene and putting on and taking off PPE.” from the report
  • Clean environment

    The home had regular cleaning arrangements and supplies of protective equipment and hand sanitiser.

    “The home was very clean and areas such as door handles and light switches were cleaned regularly.” from the report
  • Safe family contact

    Relatives could visit in line with the guidance in place, and people could also stay in touch remotely.

    “People's relatives were able to visit them in a safe way and in line with government guidance.” from the report
  • Managing infection risks

    People and staff were tested regularly, and people were supported to self-isolate after a positive test.

    “People using the service and staff were tested for COVID-19 regularly in line with government guidance.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01What arrangements are in place for the respite unit when it is being used?
  2. 02How are COVID-19-related staffing pressures affecting staffing levels and people’s care now?
  3. 03How are visits arranged under the current visiting policy?
  4. 04How often are people and staff tested for infections, and what happens after a positive result?
  5. 05When was the infection prevention and control policy last reviewed?

This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated and the respite unit was not in use. This explanation was written from the published report of 29 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

An earlier report, explained

What inspectors found, April 2021

Sunnyside Respite Service was inspected but not rated; inspectors were assured about infection prevention and control.

This was an announced, targeted inspection on 24 March 2021. It looked only at how the home was prepared to prevent and control COVID-19 infections.

Inspectors found systems for visitors, including screening questions, temperature checks, lateral flow tests, hand sanitising and protective equipment. Staff were observed using protective equipment correctly, and supplies were available.

The home was clean, hygienic and well ventilated. There was regular COVID-19 testing for staff and residents, and plans were in place to manage an outbreak. Residents were supported to keep in touch with relatives through video calls, window visits and carefully managed contact visits.

The home was not given an overall quality rating. The safe question was recorded as inspected but not rated, so this report does not show ratings for the other areas of care.

What inspectors praised
  • Visitor safety

    Visitors had to follow screening, testing, hand hygiene, protective equipment and social distancing arrangements. Staff supervised visitors to help make sure the rules were followed.

    “Staff supervised all visitors to ensure social distancing and infection control guidelines were followed.” from the report
  • Protective equipment and training

    Staff had training in infection prevention and control. Inspectors saw staff using protective equipment correctly, with enough supplies available.

    “All staff were trained in safe infection, prevention and control (IPC) practices.” from the report
  • Clean environment

    The home was clean, hygienic and well ventilated. Cleaning schedules were in place and being followed.

    “The environment was clean, hygienic and well ventilated.” from the report
  • Contact with relatives

    Residents were supported to stay in contact with relatives through video calls, window visits and contact visits that followed government guidance.

    “People were supported to maintain contact with their relatives in different ways including video calls and window visits.” from the report
What inspectors were concerned about

Inspectors raised no specific concerns in this report.

Questions to ask them, based on this report
  1. 01What infection prevention and control arrangements are in place now, and how have they changed since the inspection on 24 March 2021?
  2. 02How are visitors currently screened, tested and supported to use protective equipment?
  3. 03How do you manage contact visits and help residents keep in touch with their relatives?
  4. 04What testing and vaccination arrangements are currently in place for residents and staff?
  5. 05When was the home's infection prevention policy and COVID-19 contingency plan last reviewed?

This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; it did not provide ratings or findings for the other areas of care. This explanation was written from the published report of 9 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.

The story over the years

Every inspection of Sunnyside Respite Service

3 rated inspections over 5 years: the service has held its Good rating throughout.

  1. March 2022Inspected but not ratedcurrent rating
    Safe: Inspected but not rated

    Read what inspectors found at Sunnyside Respite Service →

  2. April 2021Inspected but not rated
    Safe: Inspected but not rated

    Read what inspectors found at Sunnyside Respite Service →

  3. October 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  4. March 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  5. December 2014Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good

    Read this report on cqc.org.uk

  6. January 2014

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  7. March 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  8. January 2013

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  9. December 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  10. August 2012

    Report published without a new overall rating.

    Read this report on cqc.org.uk

  11. December 2010

    Registered with the Care Quality Commission on 20 December 2010.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

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