What the CQC found at Sunnyside

People said they felt safe, and staff knew their needs. Risks were assessed and action was taken after accidents and incidents.

“People told us they felt safe at the service and people looked comfortable and had good relationships with the staff supporting them.” from the report

People and relatives spoke positively about staff. Inspectors saw that privacy, dignity, choice and independence were promoted.

“People's dignity and privacy was respected by staff.” from the report

People were offered drinks and snacks throughout the day, and staff arranged specialist advice where risks such as choking or weight loss were identified.

“People were supported to eat and drink a balanced diet.” from the report

The manager used audits, meetings and feedback to identify problems and check that actions had been completed.

“These audits identified issues and led to action being taken to address any shortfalls.” from the report

At busy times, some areas were not accessible until staff were available to oversee them. The provider was reviewing staffing arrangements.

“Some areas of the home were not accessible to people until staff were available to have oversight of these areas.” from the report

Some areas needed redecorating. Inspectors recommended that the planned work should take account of the needs of people living with dementia.

“Certain areas of the home were in need of updating.” from the report

Some records did not clearly show that people had received all the personal care they needed, such as oral care. The manager said action would be taken.

“People's care records did not always demonstrate that people were receiving all aspects of personal care they needed, such as oral care.” from the report

The home was developing a new recording system because existing records did not always show that food and drink had been prepared in line with people's assessed needs.

“The provider was in the process of developing a new recording system to demonstrate that people were receiving food and drink prepared in line with their needs as the current system did not consistently demonstrate this.” from the report

Inspectors found some difficulty accessing and using body map records in the electronic medicine system. The provider was working to resolve this.

“At the time of inspection there were some difficulties in accessing and using the body map records with in the eMAR and the provider was working to resolve this.” from the report