CQC report explained · a residential care home
What the CQC found at Sunnyside House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used safe infection prevention and control procedures. They found safe admissions, regular testing, effective use of protective equipment, enhanced cleaning and arrangements to manage outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured that infection prevention and control arrangements were safe.
This was an announced, targeted inspection on 27 November 2020. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found updated infection control policies, safe admission arrangements, regular testing and effective use of protective equipment. Staff followed risk assessments, enhanced cleaning schedules and outbreak procedures.
People were supported to understand coronavirus risks and stay in contact with family and friends when visits were restricted. Staff also helped people stay socially engaged.
The service was inspected but not rated. Inspectors said they were assured that infection prevention and control procedures were safe.
Infection control policies
The provider updated its policies and processes in line with national guidance, including infection control, visiting and staffing arrangements.
“The provider was proactive in updating policies and processes in line with national guidance.” from the report
Safe admissions and testing
New people could only be admitted after a negative coronavirus test and were supported to self-isolate. People and staff were tested in line with national guidance.
“People could only be admitted following a negative COVID-19 test and would be supported to self-isolate for up to 14 days after admission” from the report
Staff infection control practice
Staff were trained and confident in using protective equipment, cleaning procedures and other measures to reduce infection risks.
“Staff were confident and competent in following the IPC measures in place.” from the report
Support during restrictions
When visits were not possible, people were supported to keep in touch with family and friends. Staff also supported social and one-to-one activities.
“When visiting was not possible, people were supported to remain in contact with their family members and friends through calls and virtual means.” from the report
Outbreak response
Managers acted quickly during an outbreak and worked with public health and the local authority to reduce risks.
“The registered manager and staff had taken immediate action to manage an outbreak.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control policies changed since the inspection?
- 02What is your current process for admitting new people, including testing and self-isolation?
- 03How are people and staff tested, and what happens if someone tests positive?
- 04How do you manage visits and keep people in contact with family and friends?
- 05What training do staff receive in infection prevention and control, including the safe use of protective equipment?
This was a targeted inspection of infection prevention and control practices only, so it did not provide a full rating of the home. This explanation was written from the published report of 16 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2018
Rated Good; inspectors found safe, kind and personalised care with strong management.
Inspectors visited the home on 13 and 14 December 2017. They also visited the provider's regional office on 9 January 2018. They spoke with people living there, staff and managers, observed care, and checked care records, training, recruitment and quality checks.
The home supported 10 people at the time, with learning disabilities, mental health needs or autism. Inspectors found people were safe and treated with respect. Staff knew people well, supported their choices and helped them take part in activities, community life, work and volunteering.
All five areas were rated Good: safe, effective, caring, responsive and well-led. This was the first inspection under the current provider registration, which began in October 2016. The report says the home and its staff had remained the same despite the provider name changing.
Personal choice
People were supported to make decisions about their daily lives and care. Staff helped people understand risks while respecting their choices.
“People were supported to take positive risks and to be in control of their care.” from the report
Kind relationships
Inspectors found that staff knew people well, respected their dignity and built caring relationships.
“People valued their relationships with the social care workers and felt really cared for and that they mattered.” from the report
Active lives
People took part in personalised activities, community outings, holidays, employment and volunteering. Their achievements were recorded and celebrated.
“People were happy, safe and benefitted from an active and full life.” from the report
Staff support and leadership
Staff had structured induction, relevant training and opportunities to develop. Inspectors found strong leadership and frequent checks on care quality.
“The service had a strong leadership presence.” from the report
Safe medicines
Medicines were stored securely, records were maintained and staff supported people to understand what their medicines were for.
“People's medicines were managed well through robust systems.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative to make their own choices and take positive risks safely?
- 02What training and experience do staff have for my relative's specific health, mental health or communication needs?
- 03How would you support my relative to take part in activities, community outings, work or volunteering?
- 04How are medicines explained to people, and how do you record each dose given?
- 05How are families involved in care plan reviews and decisions about changing needs?
This was a comprehensive routine inspection covering all five CQC questions, with visits to the home on 13 and 14 December 2017 and to the provider's regional office on 9 January 2018. This explanation was written from the published report of 28 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sunnyside House
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 6 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.