CQC report explained · a residential care home
What the CQC found at Sunnybank
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found that risks, staffing, medicines, accidents and the cleanliness of the home were managed safely.
- Effective?
- Good
- Staff had training and support, and people received care based on their needs and choices. People had access to healthcare and their dietary requirements were considered.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were supported to express their views, make decisions and remain as independent as possible.
- Responsive?
- Outstanding
- Support was highly personalised and adapted to people's communication needs, goals and preferences. People were involved in their care plans and supported to take part in activities and develop independence.
- Well-led?
- Good
- The home was managed consistently and openly. Audits, meetings and improvement plans were used to monitor care and make changes.
What inspectors found, February 2019
Sunnybank was rated Good overall, with Outstanding responsive care and no breaches reported.
This was a planned comprehensive inspection on 03 January 2019. One inspector reviewed information about the home, spoke with people, relatives, staff and other professionals, observed care, and checked records.
The home was rated Good for Safe, Effective, Caring and Well-led. It was rated Outstanding for Responsive. Inspectors found people were safe, treated with kindness and dignity, supported by trained staff, and involved in their care.
The strongest area was personalised support. Inspectors found that people had choice, took part in activities, helped shape their care plans and were supported to communicate in ways that worked for them. The home had been rated Good overall at the previous inspection.
Personalised support
Care plans were written around each person's needs, choices and goals. People were involved in creating and reviewing them.
“Support plans were comprehensive, well structured, and person centred.” from the report
Communication
The home used different communication methods, including pictures, symbols and Makaton, so people could understand information and have a voice.
“The service took innovative steps to remove any potential barriers to communication.” from the report
Kind and respectful staff
Inspectors observed staff being patient, caring and respectful. People were supported to make decisions and maintain their independence.
“Staff were very respectful of people's privacy and dignity and promoted independence whenever they had the opportunity.” from the report
Safe care
Inspectors found enough staff and safe systems for managing risks, medicines, accidents and emergencies.
“People's medicines were stored, recorded, and disposed of safely.” from the report
Strong leadership
Managers used audits, meetings and an improvement plan to check the quality of care and identify further development.
“The management team completed regular audits which were used to ensure the service was operating as the provider intended.” from the report
Menu variety was still being developed
minorThe home recognised that menu planning needed more expert input and a wider range of meals. A new cook had been appointed but was still completing induction during the inspection.
“The service had acknowledged that they required someone with expert skills and knowledge to look at menu planning and to offer people a more varied menu.” from the report
- 01What changes have been made to the menu since the inspection, and how are people's favourite foods and dietary needs included?
- 02How are people involved in writing and reviewing their care plans now?
- 03How do you make sure staff can use each person's communication system, including Makaton where needed?
- 04How do you check that staffing levels remain sufficient for community activities and individual support?
- 05What improvements were completed through the striving for excellence plan?
This was a planned comprehensive inspection covering all five key questions and the overall quality and safety of the home. This explanation was written from the published report of 23 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sunnybank
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- June 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Wakefield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 79 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.