CQC report explained · a residential care home
What the CQC found at Sunny Croft House Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, safe medicines support, enough staff and effective infection prevention measures.
- Effective?
- Good
- People’s physical, mental health and social needs were assessed. Staff were trained and supported, and worked with health professionals when people needed extra help.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were supported to express choices and were involved in decisions about their care where possible.
- Responsive?
- Good
- Care plans reflected people’s preferences, health needs and communication needs. People were supported to maintain relationships, take part in activities and access the local community.
- Well-led?
- Good
- The management team had systems to check care plans, medicines and the quality of the service. Relatives and staff found the managers approachable and supportive.
What inspectors found, July 2021
Sunny Croft House Limited was rated Good; inspectors found safe, kind and personalised care in a small home.
This was the first inspection since the home registered. An inspector visited on 6 and 7 July 2021, spoke with two people living there, three relatives and four staff, and checked care plans, medicines, training and safety records.
The home supports up to five people with learning disabilities or autism. Two people lived there at the time. Inspectors found people were protected from abuse, supported with risks and medicines, and cared for by enough trained staff.
Inspectors found care was effective, respectful and tailored to people’s needs. People were supported to make choices, keep in touch with relatives, use local services and take part in activities. The home also had systems to monitor quality and respond to feedback.
All five areas were rated Good: safe, effective, caring, responsive and well-led. This was the home’s first inspection, so there was no earlier rating to compare it with.
Safe support
Staff understood people’s risks and how to reduce possible harm. The home also had safe medicines systems and enough staff to support people without rushing.
“Staff were available for people promptly and had time to spend with them in an unhurried and valuing way.” from the report
Personalised care
Care plans reflected people’s wishes and changing needs. Staff knew people’s histories, preferences, health needs and interests.
“Staff could tell us about people's lives so far including likes and dislikes, interests, personal and family history, health needs and preferences.” from the report
Kind relationships
People were supported by staff who respected their dignity and knew them as individuals. Inspectors saw staff give people time to communicate and make choices.
“People were treated well and with respect by a staff team who understood and supported their dignity.” from the report
Community and family contact
The home helped people maintain relationships and take part in activities, outings and voluntary work. Relatives were kept informed, including during the pandemic.
“Relatives told us staff members set up video calls and arranged visits and outings.” from the report
Strong management
The management team checked the quality of care, listened to feedback and kept up to date with relevant guidance.
“The provider and management team had effective quality monitoring systems.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative’s care plan if their health, communication or preferences change?
- 02How will you support my relative to make choices and communicate decisions about their care?
- 03Which local activities, outings, health services or work opportunities could my relative take part in?
- 04How will you keep our family informed about visits and any changes to infection prevention arrangements?
- 05How do you check that medicines are given safely and that staff remain trained and competent?
This was the first planned comprehensive inspection and covered all five CQC key questions, including infection prevention and control under Safe. This explanation was written from the published report of 24 July 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sunny Croft House Limited
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2020
Registered with the Care Quality Commission on 2 January 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Stoke-on-Trent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,190 a week. 93 can care for a couple. 9 years' experience on average.
“She's shown compassion, patience and a level of understanding that no other carer has given.”
“She maintained a great environment for mum both with the tidiness and cleanliness of the house and Mum and with her caring and understanding attitude.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.