CQC report explained · a nursing home
What the CQC found at Sunlight Care (Park View)
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Staffing, recruitment, medicines and infection control were found to be safe, although the home was asked to improve how learning from incidents was shared.
- Effective?
- Good
- Care plans reflected people's needs, staff were trained, and people received suitable food, healthcare and support with decision-making. Inspectors suggested that pictorial guides in the dining room might help some people.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions about their care and were supported to have choice and control.
- Responsive?
- Good
- Care was personalised and people took part in activities, visits and community life. Information was provided in formats people could understand, and complaints information was available in easy-read formats.
- Well-led?
- Good
- The home had clear leadership, regular audits and a staff team that inspectors found committed to person-centred care. People, relatives and staff were involved in giving views about the service.
What inspectors found, May 2022
Rated Good; inspectors found safe, kind and personalised care, with only minor improvements identified.
Inspectors visited the home without warning on 13 April 2022. They spoke with five people living there, staff and relatives, and reviewed care, medicines, recruitment and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were treated with kindness and respect, supported to make choices, and helped to take part in activities and community life.
The home supported 10 people at the time, although its size was larger than best practice guidance recommends for people with learning disabilities. Inspectors said it was still meeting the main principles of right support, right care and right culture.
Safe environment
The home was clean, well maintained and equipped to meet people's sensory and physical needs. Infection prevention measures were also in place.
“People were provided with a safe, clean, well equipped, and well-maintained environment that met their sensory and physical needs.” from the report
Kind and respectful staff
Inspectors saw positive relationships between staff and people. Relatives also described staff as caring and friendly.
“People were assisted by staff in a patient and friendly way.” from the report
Personalised activities
People were supported to enjoy activities suited to their interests and to take part in community visits when they wished.
“People participated in a wide range of activities to meet their needs.” from the report
Strong oversight
The registered manager used audits and staff roles such as medicines and safeguarding champions to monitor and improve care.
“The registered manager had a range of measures to quality monitor all areas of the service and make continual improvements.” from the report
Sharing learning from incidents
needs fixingInspectors found that staff could have been given information about incidents more effectively so the team could learn from them. The manager put an improvement in place after the inspection.
“We identified there could be an improvement in the way this information was shared with staff to enable better learning from incidents.” from the report
Menu information
minorInspectors discussed whether some people would benefit from pictorial guides in the dining room. The manager said this would be implemented after the inspection.
“We discussed with the registered manager that some people may benefit from pictorial guides in the dining room.” from the report
Size of the home
minorThe home was larger than best practice guidance recommends for people with learning disabilities. Inspectors nevertheless found that it was meeting the underlying principles of the guidance.
“Whilst the size of the service is larger than best practice guidance would recommend for people with learning disabilities” from the report
- 01How do you now share learning from accidents and incidents with all staff?
- 02Have pictorial menu guides been introduced, and how do you support people who need information in other formats?
- 03How will you support my relative to make choices and remain as independent as possible?
- 04What activities, community visits and family contact would be available for my relative?
- 05How would you support my relative's specific communication, health and cultural needs?
This was an unannounced inspection covering the premises and care provided, with infection prevention and control also checked under the Safe question. This explanation was written from the published report of 31 May 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Sunlight Care (Park View)
5 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- May 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodup from Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- August 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: GoodWell-led: Good
- April 2015Requires improvementSafe: Requires improvementEffective: GoodCaring: Requires improvementResponsive: GoodWell-led: Good
- February 2020
Registered with the Care Quality Commission on 11 February 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Nottingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 73 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.