CQC report explained · a residential care home
What the CQC found at Summon Bonum
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, safe risk management and appropriate medicines systems. Accidents and incidents were reviewed, and action was taken to reduce the chance of them happening again.
- Effective?
- Good
- Staff had relevant training, supervision and appraisals. People were supported with food, healthcare and decisions about their care, including appropriate mental capacity and liberty safeguards processes.
- Caring?
- Good
- People were treated with kindness and respect. Staff knew people well, used their preferred communication methods and supported them to make choices and remain involved in daily life.
- Responsive?
- Good
- Care plans were detailed and regularly updated. People had activities suited to their interests and needs, and the home responded to feedback by changing activities and communication approaches.
- Well-led?
- Good
- Inspectors found open and supportive management, strong values and effective checks on care quality and safety. Feedback from people, relatives, staff and healthcare professionals was collected and acted on.
What inspectors found, April 2018
Summon Bonum is rated Good; inspectors found safe, kind and personalised care, with strong support for choice and independence.
This was an unannounced comprehensive inspection on 11 March 2018. One inspector looked around the home, observed care, spoke with people, a relative, staff, the manager and healthcare professionals, and reviewed care, medicines, staffing and other records.
The home supported eight people with learning disabilities and complex needs. Inspectors found that people were safe, staff were trained and there were enough staff to meet people’s needs. Care plans were detailed and updated, and people were supported with food, medicines, healthcare, activities and communication.
All five CQC areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the evidence showed a good standard of care at the time of the inspection. The home had also been rated Good in every area at the previous inspection in November 2015.
Safe staffing
There were enough staff to meet people’s needs, including one-to-one or two-to-one support where required. Recruitment checks and staff training helped protect people.
“Staff numbers were sufficient to ensure people were safe from risks and their needs were met.” from the report
Personalised care
Care plans gave staff clear information about each person’s needs, preferences, routines and communication. This supported consistent care.
“People's care plans were highly detailed and contained clear information about people's specific needs, their personal preferences, routines, histories and how staff should best support them to live happy, contented lives.” from the report
Kind and respectful support
People appeared comfortable with staff, and inspectors saw warm interactions. Staff understood people’s personalities and preferred ways of communicating.
“The atmosphere in the home was very warm and welcoming.” from the report
Choice and independence
People were involved in decisions about their daily routines, care and activities. They were encouraged to take part in cooking, cleaning and community life.
“People were involved in every aspect of their care and support.” from the report
Activities and community links
People had access to activities in the home and community, including music therapy, social groups, trips and discos. The home changed activities when people said they preferred something different.
“People had access to activities that met their social care needs.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative’s particular communication needs, and how would they be helped to express choices or concerns?
- 02How would you meet my relative’s specific health needs, and how would you work with the community nursing service?
- 03What staffing levels and one-to-one support would be available for my relative at different times of day?
- 04Which activities and community opportunities could my relative take part in, and how would their preferences shape these?
- 05How would my relative and our family give feedback or raise a complaint, especially if they found written information difficult to use?
This was an unannounced comprehensive inspection covering all five CQC questions, the premises and the care provided; nursing care was provided by the community nursing service rather than home staff. This explanation was written from the published report of 18 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Summon Bonum
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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21 live-in carers within about an hour of Torbay
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,400 a week. 17 can care for a couple. 12 years' experience on average.
“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
“She was not phased by anything, she was adaptable, kind & gave us complete confidence to go away & not worry about a thing!”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.