What the CQC found at Summerfield Private Residential Home

Medicines were stored securely and records were generally well completed. Staff were trained and checked people's medicines carefully.

“Medicines were safely managed. People received their medicines as prescribed and they were stored safely.” from the report

Inspectors saw staff treating people gently and with respect. Staff knew people's histories, preferences and ways of communicating.

“During observations of care and support we saw staff were gentle and kind with people.” from the report

The new electronic care system contained clear information about people's needs. Care was generally delivered in line with these plans.

“These contained a good level of detail; for example, manual handling plans contained information on the type and size of sling required.” from the report

The home offered games, entertainment, exercise and trips. Staff also included people who stayed in their rooms through one-to-one activities.

“A range of activities took place, arranged by a dedicated activities co-ordinator.” from the report

The report records significant improvements from the previous Inadequate rating and special measures. This included improvements in safety, care planning, nutrition and legal safeguards.

“At this inspection, we found significant improvements had been made to the overall quality of the service.” from the report

Some people who needed help with food were given lunch at a separate early sitting. One person ate lunch shortly after breakfast, which inspectors said was not appropriate.

“We found a lack of person centred approach remained in regards to some people's mealtimes.” from the report

The home had received feedback about mealtime timings at the previous inspection but had not corrected the problem by this inspection.

“In addition, we found one area where the provider had not acted on our feedback.” from the report

Inspectors found that audits of care plans were too general and did not clearly show which plans had been checked.

“We found care plan audits could have been more robust, as they were rather generic rather than providing a clear audit trail of the care plans reviewed.” from the report

Although care records were generally suitable, one person's skin care plan was too generic and did not properly reflect their needs.

“One person's skin integrity care plan was very generic and not appropriately personalised.” from the report

Some people and relatives said clothing or other laundry items sometimes went missing. Staff took steps to reduce this and compensated people when items were lost.

“Some people and relatives reported that laundry sometimes went missing.” from the report