CQC report explained · a residential care home
What the CQC found at Stuart House
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, June 2022
Rated Requires Improvement; inspectors found kind, person-centred care, but medicines and records were not always safe or complete.
This was the first inspection since the new provider registered the home. It began as a targeted inspection of infection control after an outbreak, but was widened to a comprehensive inspection of all five areas.
Inspectors found good care in three areas. People were treated kindly and with dignity, involved in choices, supported with food and healthcare, and offered activities suited to their interests. Staffing levels were sufficient and people said they felt safe.
There were important weaknesses in medicines management, risk records and other care documentation. Inspectors could not always be sure people received medicines as prescribed or care in line with their plans. Some cleaning and maintenance problems were also found, although the provider took immediate action on some issues.
The overall rating was Requires Improvement. Safe and well-led were Requires Improvement, while effective, caring and responsive were Good. The provider had an action plan, and CQC said it would monitor progress.
Kind and respectful staff
People and relatives described staff as caring. Inspectors saw staff asking permission before entering bedrooms and supporting people's choices.
“People told us the staff were kind and caring.” from the report
Good staffing levels
Inspectors found enough staff to meet people's needs and saw people being supported promptly. The provider had increased staffing during busier periods.
“There were sufficient levels of staff to meet people's needs.” from the report
Personalised activities
The home introduced activities based on individual interests and supported people to maintain relationships and avoid social isolation.
“Consideration had been taken to ensure activities were unique to people and centred around people's individual interests.” from the report
Positive changes under the new provider
Inspectors found improvements had been made in a short time, including better access to activities and healthcare. The provider had an action plan for further work.
“Positive outcomes had been achieved for people in a short space of time.” from the report
Medicines were not always safely managed
seriousCream instructions and opening dates were missing in some cases. Instructions for as-needed medicines were not always available, and some medicine administration records had missed signatures.
“We could not always be assured people received their medication as prescribed.” from the report
Care records were incomplete
seriousCare plans and daily records did not always accurately show people's needs, wishes or the care provided. This meant inspectors could not always be assured people received safe care and treatment.
“We could not be fully assured people always received their care in line with their care plan, as documentation was not always accurate or complete.” from the report
Audits did not always lead to action
needs fixingSome checks were not completed as required, and identified problems were not always corrected. This included checks on the medicines fridge and storage of topical medicines.
“Action had not always been taken following audits.” from the report
Some infection control and maintenance issues
needs fixingSome staff initially wore protective equipment incorrectly, and some areas were not suitable for effective cleaning. The registered manager took immediate action after inspectors raised these issues.
“During the inspection we observed some staff were not wearing personal protective equipment [PPE] appropriately.” from the report
- 01What has been done to make sure medicines are given as prescribed and all medicine records are completed?
- 02How are topical creams and as-needed medicines now recorded and checked?
- 03How do you make sure care plans and daily records accurately reflect each person's needs and the care provided?
- 04What action was taken after audits found problems with the medicines fridge and storage of topical medicines?
- 05What improvements have been completed to cleaning, maintenance and infection control since the inspection?
This began as a targeted inspection of infection prevention and control after an outbreak, but was widened to a comprehensive inspection covering all five key questions. This explanation was written from the published report of 18 June 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stuart House
3 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.
- June 2022Requires improvementcurrent ratingdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- January 2022
Registered with the Care Quality Commission on 27 January 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.