CQC report explained · a residential care home
What the CQC found at Straven House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm and risks were well managed. Medicines, recruitment, equipment, infection control and safeguarding systems were found to be safe, although night staffing levels were being reviewed.
- Effective?
- Good
- People received effective care from trained staff. Their choices, nutritional needs, legal decision-making arrangements and access to health professionals were well supported.
- Caring?
- Good
- People and relatives gave very positive feedback about staff. Inspectors saw that staff respected privacy, dignity and independence, although the home was working to show people's involvement in care planning more directly.
- Responsive?
- Good
- Care plans were detailed, personalised and regularly reviewed. People were supported with communication, activities, relationships, complaints and end of life care.
- Well-led?
- Good
- Managers had effective checks, audits and feedback systems. People, relatives and staff were consulted, and the home worked positively with health and social care professionals.
What inspectors found, January 2020
Straven House Care Home is rated Good; inspectors found kind, safe and personalised care, with night staffing and care plan involvement being reviewed.
This was an unannounced planned inspection on 09 January 2020. Inspectors looked around the home, spoke with people, relatives, staff and health professionals, and reviewed care and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, medicines were well managed, staff were trained, and care was kind and respectful.
Care plans were detailed and personalised. People had choices about their daily routines, food and activities, and could access health services. Complaints were handled well and managers used checks and feedback to improve the home.
Some people and staff raised concerns about staffing levels at night. The operations manager said night staffing would be reviewed. The home was also changing how people and relatives were involved in care planning and how activities were organised.
Safe medicines management
Inspectors found strong systems for storing, recording, checking and giving medicines. People were supported to receive medicines on time, including pain relief when needed.
“Medicines practices were safe. There were good controls in place to make sure people got their medicines when they needed them, storage was secure and record keeping and audit systems were robust.” from the report
Kind and respectful care
People and relatives described staff as caring and respectful. Inspectors saw staff protecting privacy and supporting people's independence.
“Throughout the inspection we observed staff were routinely mindful of people's privacy.” from the report
Personalised care
Care plans included people's preferences, interests, relationships and life histories. Staff knew how people preferred their care to be given.
“Care plans were detailed and included information which showed how they preferred their needs to be met.” from the report
Effective leadership
Managers used audits, meetings and surveys to monitor quality and make improvements. The home also worked well with health and social care professionals.
“There was good oversight of quality in the service, with regular audits and checks carried out by the registered manager and provider.” from the report
Night staffing levels
needs fixingSome people and staff felt there might not always be enough staff at night. The operations manager said night staffing levels would be reviewed and that extra evening cover was being recruited.
“Some people and staff said there may not always be enough staff on duty at night.” from the report
Involvement in care planning
needs fixingCare records were detailed, but inspectors could not always see how people had been involved in writing or contributing to them. The home was changing its care planning process.
“The operations manager told us they were in the process of making changes to the care planning process to more directly reflect the involvement of people, their relatives and key staff.” from the report
- 01What was the outcome of the review of night staffing levels?
- 02How many staff are now on duty overnight, and how is this decided?
- 03How are people and relatives involved in writing and reviewing care plans?
- 04What changes have been made to activities and how do you make sure they match each person's interests?
- 05How do you check that improvements identified through feedback and audits have been completed?
This was an unannounced planned inspection covering all five key questions and was described as the first inspection for the newly registered service; the previous rating was Good and had been published on 11 May 2018. This explanation was written from the published report of 25 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Straven House Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019
Registered with the Care Quality Commission on 10 January 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,250 a week. 87 can care for a couple. 12 years' experience on average.
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