CQC report explained · a residential care home
What the CQC found at Stratford Road
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, November 2018
Stratford Road was rated Good; inspectors found safe, caring and personalised support, with a medicines recording gap to address.
This was the first inspection since the home registered in October 2017. The announced visits took place on 25 September and 3 October 2018. One inspector spoke with staff, a relative and a health professional, observed care, and reviewed care and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, suitable safety checks, personalised care plans, supportive relationships and activities linked to people's goals.
There was one medicines concern. One person's diabetic medicine, which was to be used only when needed, did not have its own protocol. CQC made a recommendation about medicines management. The home did not have a registered manager at the time, although the manager had applied to become registered.
Staffing and safety
Inspectors found enough staff on duty to meet people's needs. The home also had risk assessments, building safety checks and recruitment checks.
“There were enough staff on duty to keep people safe and to meet their needs.” from the report
Personalised support
Care plans described people's preferences, health needs, communication and daily support. Staff understood how to provide individual care.
“Care plans were personalised and contained people's preferences.” from the report
Respect and independence
People's privacy and dignity were promoted. Staff supported people to make choices and do things for themselves.
“People's privacy and dignity were promoted, and they were supported to maintain their independence.” from the report
Activities and progress
People were supported to take part in varied activities and work towards personal goals. Inspectors noted progress in one person's ability to travel by bus.
“People were supported to achieve their personal goals and participated in a variety of activities.” from the report
Staff development
Staff received training, supervision and appraisals to help them support people effectively.
“Staff were supported with training opportunities, supervisions and appraisals to enable them to carry out their role effectively.” from the report
As-needed diabetic medicine
needs fixingOne person's diabetic medicine, to be given only when needed, did not have a specific protocol. CQC recommended that the home seek advice about managing medicines safely.
“However, we found for one person their diabetic PRN medicine did not have a PRN protocol in place.” from the report
No registered manager
minorThere was no registered manager when inspectors visited. The manager in post had applied to become registered.
“There was not a registered manager at the service.” from the report
Feedback from people using the home
minorThe home had not yet asked people using the service to complete a feedback survey. It was waiting for stakeholder surveys to be returned.
“The management team told us they had not yet asked for feedback through a survey from people who used the service.” from the report
- 01What protocol is now in place for the diabetic medicine that is given only when needed?
- 02How are medicines checked now, and how are staff assessed as competent to administer them?
- 03Is there now a registered manager, or what is the current position of the manager's application?
- 04How do people using the home give feedback, especially if they do not use written surveys?
- 05How are activities and personal goals reviewed to make sure they continue to reflect each person's wishes?
This was an announced first inspection covering all five CQC areas, based on observations, discussions with staff and others, and reviews of care, staff and management records. This explanation was written from the published report of 7 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stratford Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2017
Registered with the Care Quality Commission on 20 October 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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