CQC report explained · a residential care home
What the CQC found at Stratford Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Staff were trained in safeguarding, risk assessments supported independence, medicines were managed safely and incidents were investigated.
- Effective?
- Good
- People were involved in assessing and reviewing their support. Staff were trained and supervised, and the home worked with education and healthcare professionals.
- Caring?
- Good
- Inspectors observed kind and positive relationships. People’s privacy, choices and communication preferences were respected.
- Responsive?
- Good
- Support plans were personal, written in the person’s voice and linked to short and long-term goals. People were supported with activities, education, family relationships and complaints.
- Well-led?
- Good
- Inspectors found strong leadership and regular checks on quality. Feedback, audits and action plans were used to improve the home.
What inspectors found, July 2018
Stratford Lodge was rated Good; inspectors found safe, caring support with a strong focus on independence and personal goals.
This was an unannounced comprehensive inspection on 7 June 2018. The inspector spoke with people living at the home, staff, the registered manager and a health professional. They reviewed care records, staff files, medicines, incident records, complaints and management checks.
People told inspectors they felt safe and were treated kindly. Staff understood people’s needs, risks and goals. Care plans were written around each person and reviewed with them regularly. The home supported people with education, activities, relationships and steps towards greater independence.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was rated Good at its previous inspection too, and inspectors found no serious risks or concerns during this inspection.
Safety and independence
The home supported people to take sensible risks while putting safeguards in place. This included using public transport, taking part in activities and managing some medicines themselves.
“Risk assessments were in place to enable people to be as independent as possible.” from the report
Personalised support
Plans reflected what people wanted to achieve and how they wanted to be supported. People were actively involved and plans were reviewed regularly.
“The plans contained information on how staff should support people to stay healthy, preferred daily routines and their educational programme.” from the report
Kind relationships
People described staff positively and inspectors saw calm, friendly interactions. Staff supported privacy and used different ways to communicate with people.
“People were treated with kindness and compassion by staff.” from the report
Strong leadership
The manager was visible and welcomed feedback. The home had regular audits, reviews, staff meetings and action plans for improvement.
“There was a strong and visible leadership from the registered manager.” from the report
Wi-Fi access
minorTwo people raised problems with the Wi-Fi. The home was discussing this with the provider and hoped to improve the service within a few weeks. Inspectors noted this was important for people studying for exams.
“Two people discussed an issue with us about the Wi-Fi at the premises.” from the report
- 01Has the Wi-Fi problem been resolved, and can residents reliably access the websites they need for their studies?
- 02How would you support my relative to build independence, including travel, activities and plans for moving to a more independent setting?
- 03How are decisions made about whether a resident can self-administer medicines, and how are these arrangements checked?
- 04How often would my relative’s support plan be reviewed with them, and how would their goals be recorded?
- 05How does the home provide support during school holidays or when a resident cannot return home?
This was an unannounced comprehensive inspection covering all five CQC questions and the overall rating. This explanation was written from the published report of 17 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stratford Lodge
2 rated inspections over 2 years: the service has held its Good rating throughout.
- July 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016
Registered with the Care Quality Commission on 21 January 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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