CQC report explained · a residential care home
What the CQC found at Stratfield Lodge Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2019
Rated Good across all five areas; inspectors found safe, kind and personalised care with strong management.
This was an unannounced inspection on 28 June and 1 July 2019. One inspector spoke with people, visitors, staff and health professionals, observed care, and checked care plans, medicines records, staffing information and quality checks.
The home was supporting 17 people. Inspectors found that people felt safe and were cared for by a consistent, trained staff team. Medicines were managed safely, care plans were personalised, and people were supported with food, healthcare, communication and activities.
Staff treated people with kindness, dignity and respect. Inspectors also found a clear management structure, regular audits and an open culture where people, relatives and staff could give feedback.
The overall rating was Good, with Good ratings for Safe, Effective, Caring, Responsive and Well-led. The previous inspection, published in December 2016, had also rated the home Good.
Safe medicines
Medicines were obtained, stored, recorded, administered and disposed of safely. Staff had medicine training and their competence was checked each year.
“Medicines were safely obtained, stored, recorded, administered and disposed of.” from the report
Kind, personalised care
Staff knew people well and supported them with kindness, dignity and respect. Care plans reflected people's preferences and encouraged independence.
“People received care from staff that knew them well and treated them with kindness, compassion, respect and dignity.” from the report
Good activities
The home provided a varied programme, including outings and one-to-one activities. This helped people follow their interests and avoid social isolation.
“A diverse range of activities was provided on an individual basis for each person to enrich their lives, keep people active and prevent social isolation.” from the report
Strong management
People, relatives, staff and health professionals expressed confidence in the management team. Audits, meetings and feedback systems were used to monitor and improve the service.
“There was a robust system of ongoing monitoring through audits and spot checks to review the quality of the service provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you meet my relative's needs if they required nursing care, given that this home does not provide nursing care?
- 02How would you provide end of life care in practice if my relative needed it?
- 03What activities would be suitable for my relative's interests, abilities and preferred way of spending time?
- 04How would you support my relative with eating and drinking if they were at risk of choking or needed a modified diet?
- 05How are medicines checked and how often is staff competence reviewed?
This was an unannounced inspection of the care home, including accommodation and personal care, and it did not assess the provision of nursing care; no one was receiving palliative or end of life care at the time. This explanation was written from the published report of 27 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2016
Stratfield Lodge Residential Home was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection. The inspectors spoke with 12 people living in the home, eight staff members, managers, the owner and health professionals. They observed care and checked care records, staff files, medicines, training and quality checks.
The inspectors found that people felt safe and well cared for. Staff understood people's needs and risks, medicines were given as prescribed, and there were enough staff. People received appropriate health care, food and support with eating and drinking.
People were treated with kindness and respect. They were supported to make choices, stay independent and take part in activities they enjoyed. Care plans were personalised and reviewed, and people knew how to raise concerns.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found the home was meeting the relevant standards at the time of the inspection.
Safe, knowledgeable staff
Staff understood people's risks and could explain how they supported people safely. Inspectors observed care being delivered in line with people's care plans.
“People were supported by staff who understood the risks they faced and provided consistent support in response to these risks.” from the report
Kind and respectful care
Staff built individual relationships with people and respected their privacy, dignity, choices and independence.
“Staff took time to build relationships with people in an individual way and spoke of, and with, people with affection.” from the report
Personalised support
Care plans covered physical, emotional, communication, social and spiritual needs. Staff responded to changes in people's needs and involved people, relatives and professionals appropriately.
“People's care needs were assessed and these were recorded alongside personalised plans to meet these needs.” from the report
Activities and community links
People could take part in activities that matched their interests, including music, discussions, shopping and trips out. The home also supported people to maintain community links.
“A wide range of activities were offered including music, discussion, and trips out.” from the report
Supportive management
Staff said managers were approachable and supportive. Quality checks covered areas such as medicines, falls and records, and were used to make improvements.
“There were systems and structures in place to ensure that the quality of service people received was monitored and improved.” from the report
Cream application records
minorA quality check found that records about applying creams had not always been consistent. The home addressed this with staff, and inspectors saw that recording had become consistent.
“The audit process had identified that reporting had been inconsistent around the application of creams.” from the report
- 01How would you support my relative's particular mental health, learning disability or dementia needs?
- 02How do you check that staffing levels remain enough when people's needs change or when someone needs extra support?
- 03How are Deprivation of Liberty Safeguards and best-interest decisions explained to relatives and representatives?
- 04How would you support my relative to take part in activities and go out into the local community?
- 05What checks are now used to make sure cream application records remain complete and consistent?
This was an unannounced comprehensive inspection covering Safe, Effective, Caring, Responsive and Well-led, with further telephone calls completed on 9 December 2016. This explanation was written from the published report of 31 December 2016 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stratfield Lodge Residential Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- July 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Stratfield Lodge Residential Home →
- December 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Stratfield Lodge Residential Home →
- January 2015
Registered with the Care Quality Commission on 20 January 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.