What the CQC found at Stowlangtoft Hall Nursing Home

Staff showed exceptional compassion and paid attention to people's dignity, privacy, independence and personal preferences.

“Staff treated people with exceptional compassion, kindness, dignity and respect.” from the report

Care plans included detailed information about people's histories, routines, interests and wishes. Staff used this information to shape daily care.

“People had detailed and personalised care plans which clearly described the care they needed.” from the report

Activities were based on individual interests and included group sessions, one-to-one support and links with local groups.

“People had plentiful opportunities to participate in meaningful activities based around their individual needs, hobbies and interests.” from the report

Staff helped people stay connected with relatives and friends, including using video calls and arranging activities linked to family interests.

“Staff encouraged and actively supported people to maintain relationships they had prior to moving to the home and to keep in touch with their families and friends.” from the report

Staff recognised changes in people's health and sought advice or treatment from healthcare professionals promptly.

“People were supported to maintain their health and prompt action was taken by staff to refer people to healthcare professionals when they became unwell or their health needs changed.” from the report

Staff did not always sign charts to confirm that creams and lotions had been applied. Some entries also did not explain why a product had not been applied.

“We found that there were shortfalls in the recording of creams that care staff applied to people's skins, known as topical medicines.” from the report

Fluid charts did not always show people's target amounts or clearly demonstrate that they had taken enough to support their wellbeing. The manager said changes were made after the inspection.

“We found that this record did not contain an ideal target amount for people to drink, or show that people had accepted a healthy amount of fluids for their wellbeing.” from the report

One call bell rang for nearly five minutes before staff responded. The home's records showed that responses could sometimes take over five minutes, although inspectors generally saw quicker responses.

“During the afternoon of our first inspection visit, we noted that one person's call bell rang for close on five minutes before staff responded and cancelled the alarm.” from the report

One washbasin in the women's front toilet had no hot water. Inspectors noted that another washbasin immediately next to it could be used.

“However, there was an alternative washbasin immediately next to this so that staff, visitors, or people living in the home could wash their hands properly.” from the report