CQC report explained · a residential care home
What the CQC found at Stoneswood Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used PPE safely, carried out testing, managed visitors and admissions safely, and had measures to prevent and manage infection outbreaks.
- Effective?
- Good
- This question was not rated in this targeted inspection.
- Caring?
- Good
- This question was not rated in this targeted inspection.
- Responsive?
- Good
- This question was not rated in this targeted inspection.
- Well-led?
- Good
- This question was not rated in this targeted inspection.
What inspectors found, March 2021
Inspected but not rated; inspectors found good infection control and visiting arrangements during the targeted inspection.
The inspection took place on 3 March 2021 and was announced. It was a targeted inspection during the coronavirus pandemic, focused on infection prevention and control.
Inspectors found the home was clean, well ventilated and maintained to a high standard. They found enhanced cleaning, good supplies of protective equipment, regular COVID-19 testing and suitable visitor screening.
The home supported contact with family and friends through phone calls, video calls, social media and a weekly newsletter. Inspectors also found a visiting pod that relatives could use without entering communal areas.
The home was inspected but not rated. This means the inspection did not give an overall quality rating or full ratings for the five questions.
Infection control
The home was clean and well ventilated, with enhanced cleaning to reduce the risk of infection spreading.
“The building was clean, well ventilated and decorated to a high standard.” from the report
Protective equipment and testing
There was enough protective equipment for staff and visitors. People living at the home and staff were tested regularly in line with government guidance.
“People who used the service and staff were regularly tested for COVID-19 in line with current government guidance.” from the report
Family contact and visiting
The home helped people keep in touch with relatives through several forms of communication and provided a separate visiting pod.
“Staff ensured people using the service could maintain links with family and friends, through the use of social media, phone and video calls and a weekly newsletter.” from the report
Visitor safety
Visitors were screened, given infection control information and had access to hand sanitiser and protective equipment.
“There was a screening procedure in place for visitors. This included taking people's temperature.” from the report
Management support
The registered manager worked with the local authority infection control team and was available to support staff emotionally.
“The registered manager worked closely with the local authority infection control team to ensure the service followed up to date government guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01What is the home's current CQC rating for areas that were not covered by this inspection?
- 02How have infection prevention and control arrangements changed since the inspection on 3 March 2021?
- 03What visiting arrangements are available now, including use of the visiting pod?
- 04How are relatives supported to keep in touch if they cannot visit in person?
- 05How does the home currently manage testing, protective equipment and infection outbreaks?
This was an announced targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide ratings for the other four questions or an overall rating. This explanation was written from the published report of 17 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2018
Rated Good; inspectors found safe, kind and personalised care, with effective management and activities.
This was an unannounced inspection over 30 and 31 May 2018. The inspector spoke with people living in the home, relatives, staff and the manager. They observed care and checked care records, medicines records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found suitable safeguarding and recruitment arrangements, safe medicines management, clean surroundings and enough staff to meet people's needs.
People were offered choices, encouraged to stay independent and supported to keep in touch with family and friends. Care plans were personalised and reviewed regularly. A problem found at the previous inspection about Deprivation of Liberty Safeguards applications had been put right.
Safe medicines
Inspectors checked medicines records for 10 people and found them accurate, with no unexplained gaps. Staff were trained and their competence was checked.
“We looked at ten medicines administration records (MARs) and found they had been completed accurately.” from the report
Kind and respectful care
Staff were observed spending time with people and supporting their privacy, dignity, choices and independence.
“We observed staff during the inspection and saw that staff were kind, caring and professional.” from the report
Personalised care planning
Care plans recorded people's needs, abilities and preferences. They were reviewed regularly and included guidance for staff.
“The plans of care were person centred and reviewed regularly.” from the report
Activities and family contact
People could choose from varied activities, including outings, creative sessions and one-to-one time. Families could visit and use technology to keep in touch.
“People were able to join in activities suitable to their age, gender and ethnicity.” from the report
Management oversight
The home used audits, surveys, meetings and feedback to identify improvements. People and staff said managers were approachable.
“There were systems in place to monitor the quality of care and service provision at this care home.” from the report
Inspectors raised no specific concerns in this report.
- 01How are medicines checked now, and how are errors or missed doses investigated?
- 02How do you check that Deprivation of Liberty Safeguards applications and other mental capacity decisions remain current?
- 03How many staff are usually on duty on each shift, and how do you cover sickness or vacancies?
- 04Which activities are available now, and how do you make sure they reflect each person's interests and abilities?
- 05How are care plans reviewed with the person and their family when needs or preferences change?
This was an unannounced inspection that assessed all five CQC questions and checked whether the previous consent-related shortfall had been resolved. This explanation was written from the published report of 16 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stoneswood Residential Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Oldham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.