CQC report explained · a residential care home
What the CQC found at Stoneleigh Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Staffing, recruitment, risk management, infection control and medicines arrangements were found to be safe.
- Effective?
- Good
- Staff had suitable training and support. People's needs were assessed and reviewed, they received a balanced diet and prompt healthcare support, and consent arrangements followed the law.
- Caring?
- Outstanding
- Inspectors found an exceptionally strong person-centred culture. Staff knew people well, respected their choices and supported their dignity, independence and relationships.
- Responsive?
- Outstanding
- Care was tailored to people's preferences and needs. The home provided a wide range of activities, strong community links and highly personalised end of life care.
- Well-led?
- Outstanding
- Leadership was described as exceptional. The manager used audits, meetings and surveys to monitor quality, and staff worked as a motivated team focused on improvement.
What inspectors found, December 2019
Stoneleigh Home was rated Outstanding; inspectors found exceptionally caring, responsive and well-led care, with safe and effective care rated Good.
This was an unannounced inspection on 22 October 2019. One inspector spoke with five people living at the home, three relatives and staff. They also reviewed care records, medicines records, training, recruitment and other documents.
People were described as receiving highly personalised care from a supportive and well-organised home. Inspectors found that people were safe, received their medicines on time, had good support with food and healthcare, and were treated with kindness and dignity.
Care was rated Outstanding for caring, responsive care and leadership. The home offered many activities, helped people stay part of the local community, and had detailed plans for end of life care. Safe and effective care were rated Good.
The overall rating improved from Good at the previous inspection, published on 26 April 2017. Responsive care and leadership improved from Good to Outstanding, while caring remained Outstanding and safe and effective care remained Good.
Personalised, kind care
Staff knew people's personalities, life histories and preferences. People were treated with kindness, dignity and respect.
“Staff were fully committed to providing a truly person-centred service.” from the report
Activities and community links
People had many activities based on their interests and were supported to take part in village and community life.
“The service provided an incredible range of social activities for people that were tailored to their own preferences and interests.” from the report
End of life care
End of life plans were detailed and personal. The home reviewed care after each death and worked with a local hospice to improve practice.
“People's wishes at end of life had been fully explored.” from the report
Strong leadership
The home had clear oversight of quality and a team culture focused on listening, learning and improvement.
“There was a solid structure of governance embedded in the service.” from the report
Safe medicines and staffing
Inspectors found enough staff, appropriate recruitment checks and safe medicines arrangements.
“Medicines arrangements were safe and managed appropriately; people received their medicines when they should.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you personalise care and activities for my relative's interests, routines and communication needs?
- 02How do you make sure medicines are given safely and on time, including medicines prescribed to be given when needed?
- 03How would you support my relative to remain independent and involved in the local community?
- 04How are end of life wishes recorded, reviewed and shared with staff and healthcare professionals?
- 05How do you use surveys, audits and feedback to identify and make improvements?
This was a planned, unannounced inspection covering all five CQC questions, including care, accommodation, medicines, staffing, records and management systems. This explanation was written from the published report of 3 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2017
Rated Good; inspectors found outstandingly caring support, with all other areas also rated Good.
The inspection took place on 8 and 13 March 2017. The first visit was unannounced, and inspectors returned to complete their work. They spoke with people living in the home, visitors, staff, managers and a healthcare professional. They also checked care records, staff records, medicines and quality checks.
The home supported 12 older people, with space for up to 14. Inspectors found people felt safe, had enough staff and received safe medicines support. Staff were trained and supported, and people were helped with food, healthcare, choices and activities.
Inspectors rated the care Outstanding because people and relatives described exceptionally kind, respectful and personal support. The overall rating was Good, and the home had kept this rating since the previous inspection in November 2014.
Kind and respectful care
Inspectors found an exceptionally strong person-centred culture. People were treated with kindness, respect and dignity, including when receiving personal care.
“The feedback we received about the quality of care at Stoneleigh was unanimously extremely positive and demonstrated an outstanding level of attention to people's needs and wishes.” from the report
People felt safe
People said they felt safe and well cared for. Staff understood safeguarding and used individual risk assessments to reduce risks.
“All the people we spoke with told us they felt safe and well cared for.” from the report
Personalised support
Care plans recorded individual needs and preferences. Staff knew people well and supported personal routines, hobbies and choices.
“People, relatives and visitors all told us that staff knew people well, and tailored their support to people's individual needs and preferences.” from the report
Good leadership and improvement
People and visitors described the home as well managed. Managers collected feedback and used audits and action plans to make improvements.
“There was a strong emphasis on continual improvement at the service.” from the report
One recent staff reference was missing
needs fixingIn one staff record, the references were positive but none came from the person's most recent health and social care employer. The manager agreed to seek recent references consistently.
“although three positive references had been obtained, none of these were from the staff member's most recent health and social care employer” from the report
Some people wanted more meal variety
minorPeople were offered meal choices and inspectors found the food hot and appetising. However, one person said more variety would be welcome.
“Good, but a little more variation would be welcome.” from the report
- 01How do you now make sure references are obtained from each applicant's most recent health and social care employer?
- 02How much choice and variety is currently available in the meals?
- 03How are people's changing health needs recorded and passed on to healthcare professionals?
- 04How are people and relatives involved in advance care plans and end of life wishes?
- 05What activities are currently available for people who do not want to join group activities?
This was a planned inspection covering all five areas, with records, medicines, staffing, care and quality monitoring checked during visits on 8 and 13 March 2017. This explanation was written from the published report of 26 April 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stoneleigh Home
3 rated inspections over 5 years: the service has improved, from Good to Outstanding.
- December 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- February 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- April 2011
Registered with the Care Quality Commission on 10 April 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.