CQC report explained · a residential care home
What the CQC found at Stonehill Drive
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found appropriate systems to protect the person from abuse and manage risks. Medicines, staffing, recruitment, equipment checks, fire safety and infection control were also found to be managed safely.
- Effective?
- Good
- The person's needs were assessed before admission, and staff had suitable training and supervision. The person was supported with eating, healthcare, mental health and decisions about their care.
- Caring?
- Good
- Staff were observed providing friendly and caring support. They respected privacy, dignity and individuality, and encouraged the person's independence and involvement in everyday decisions.
- Responsive?
- Good
- Care records were personalised and described the person's physical, mental health and social needs. Staff supported activities, friendships and communication, and the home had a complaints process.
- Well-led?
- Good
- Managers provided consistent oversight and regularly reviewed care plans, risks and service quality. Inspectors found effective audits, staff meetings and a commitment to learning and improvement.
What inspectors found, September 2023
Stonehill Drive was rated Good overall; inspectors found safe, caring and well-managed support for a person with a mental health condition.
This was the first inspection since the service registered in 2021. The visit was unannounced and took place on 18 July 2023. Inspectors looked around the home, spoke with the person living there and the service manager, reviewed care and medicine records, and checked safety records and audits.
Inspectors found the home clean, well maintained and safe. Medicines, recruitment, staff training, infection control and risk management were handled appropriately. Staff supported the person to access healthcare and to make decisions about their care and daily life.
The person told inspectors they were happy and felt well cared for. Staff provided personalised support, encouraged independence and supported activities and relationships. Inspectors also found effective management checks and a complaints process.
The overall rating was Good, as were all five areas inspected: Safe, Effective, Caring, Responsive and Well-led. This was a first inspection, so there were no earlier ratings in this report to compare with.
Safe environment
The home was clean and well maintained. Equipment servicing, building checks, fire safety and infection prevention arrangements were all in place.
“The home was clean and well-maintained. There were effective systems in place for infection prevention and control.” from the report
Safe medicines
Staff were trained and checked as competent to give medicines. Clear guidance was in place for medicines used when needed, including alternatives to try first.
“These helped staff understand when such medicines should be used or when alternatives, such as relaxation techniques should be tried first.” from the report
Kind and respectful care
Staff supported the person in a friendly and caring way. They respected privacy and promoted independence through everyday activities such as meal planning and shopping.
“The person living at the home told us they were happy with how the staff treated them.” from the report
Personalised support
Support plans included detailed information about the person's background and health needs. Staff encouraged activities based on the person's interests and supported friendships.
“Care records were person-centred and contained detailed information about the person's background and their social, physical and mental health needs.” from the report
Strong oversight
Managers regularly checked the quality and safety of the service. Staff had access to training, policies and opportunities to discuss concerns and improve their knowledge.
“Effective quality assurance audits and checks were regularly carried out.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and manage my relative's particular mental health needs and any behaviours of distress?
- 02What medicines might be prescribed when needed, and what alternatives would staff try before giving them?
- 03How would you support my relative to make day-to-day choices and build independence?
- 04What activities and opportunities for friendships would be available based on my relative's interests?
- 05How often would my relative's support plans and risk assessments be reviewed, and how would the family be involved?
This was the first inspection of the newly registered home and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 7 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stonehill Drive
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021
Registered with the Care Quality Commission on 18 March 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Rochdale
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 11 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.