CQC report explained · a nursing home
What the CQC found at Stonebridge Nursing Home
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, December 2020
Inspected but not rated; inspectors found good infection control arrangements during the COVID-19 outbreak response.
Inspectors visited the home on 18 November 2020. This was an announced, targeted inspection looking only at infection prevention and control during the COVID-19 pandemic.
They found staff were using full personal protective equipment, extra cleaning staff had been employed, and the home used zoning and separate staff groups for people who had tested positive. Staff and residents were tested regularly, and staff had infection control training.
Inspectors were assured that the home was managing visitors, admissions, social distancing, PPE, testing, cleaning and outbreaks safely. The service was inspected but not rated, so this report does not give an overall quality rating.
Use of protective equipment
Staff had full protective equipment available and wore it at all times during the inspection period.
“Staff had access to and wore full personal protective equipment (PPE) at all times.” from the report
Cleaning arrangements
The home employed extra domestic staff to increase cleaning and help control the spread of COVID-19.
“Additional domestic staff had been employed to enhance cleaning schedules to help control the spread of the Covid 19 virus.” from the report
Managing infection risks
The home used zoning and separate staff groups for people who had tested positive. Testing and infection control training were also taking place.
“The home had taken steps to limit the spread of COVID 19 by effective zoning and using separate staffing groups to support people who had tested positive.” from the report
Contact with relatives
People were supported to keep in touch with friends and relatives through video calls, more phone calls, newsletters, videos and photographs.
“People were supported to maintain contact with their friends and relatives through video calls, increased phone calls.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you now managing zoning and separate staffing groups when someone tests positive?
- 02How often are people living in the home and staff tested for infections?
- 03How do you make sure staff have enough PPE and follow infection control training?
- 04What are the current arrangements for relatives to visit or keep in contact by phone and video?
- 05Can you show us the latest ratings or inspection information for care areas not covered by this report?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated for this visit. This explanation was written from the published report of 9 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2019
Rated Outstanding overall; inspectors found exceptionally caring, responsive and well-led care, with only a minor medicines-monitoring improvement noted.
The inspection was unannounced and took place over 4 and 5 June 2019. The inspectors spoke with people living at the home, visitors, staff and a health professional. They observed care and checked care, medicines, staff and management records.
The home was rated Outstanding overall. Caring, Responsive and Well-led were Outstanding. Safe and Effective were Good. Inspectors found that people were treated as individuals, had choice over their daily lives, and received care that supported their wellbeing, independence and relationships.
People were protected from abuse and avoidable harm. Staffing, recruitment, food, infection control and medicines were found to be safe. The report noted that further improvement was planned to monitor the temperature where medicines were stored.
The previous overall rating was Good at the inspection on 12 May 2016. Responsive and Well-led improved from Good to Outstanding. Caring remained Outstanding, while Safe and Effective remained Good.
Kind and individual care
Staff took time to understand people's life histories, personalities and preferences. This helped people feel valued and supported their wellbeing.
“People were at the heart of the service.” from the report
Choice and independence
People could decide how and when care was provided, including routines, meals, activities and time spent with staff. Staff helped people develop or regain life skills.
“People lived their lives as they wanted.” from the report
Flexible support
The home adapted activities and care around individual interests and needs. Staff used creative approaches to reduce anxiety and improve family contact.
“People benefited from receiving highly personalised care which reflected their unique needs and preferences.” from the report
Strong leadership
The management team used audits, feedback and learning from incidents to improve care. Staff felt supported, valued and able to suggest changes.
“There was a strong framework of accountability to monitor performance and risk, leading to the delivery of demonstrable quality improvements to the service.” from the report
Compassionate end of life care
Relatives praised the care given at the end of people's lives. Staff said people were supported so that nobody died alone.
“We are able to sit with people, no one dies alone here.” from the report
Medicines temperature monitoring
minorMedicines were managed safely, but the report says further improvement was planned to monitor the temperature of the place where medicines were kept. Ask how this is now checked.
“The deputy manager planned further improvements to better monitor the temperature of where medicines were kept.” from the report
- 01How are medicines storage temperatures checked now, and what action was taken after the inspection?
- 02How would you tailor care and activities to my relative's history, interests, communication needs and daily preferences?
- 03How do you support people whose mental health needs change or who may become anxious or distressed?
- 04How would you support my relative's relationships, family visits and community activities?
- 05What end of life care and pastoral support could be provided if my relative chose to remain at the home?
This was an unannounced inspection covering all five CQC questions, the care provided and the premises, with the previous rating from 2016 used for comparison. This explanation was written from the published report of 7 August 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stonebridge Nursing Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2019Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- May 2016GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 16 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
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