CQC report explained · a residential care home
What the CQC found at Stokewood
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2018
Rated Good; inspectors found safe, kind and personalised care across all five areas.
The inspection was unannounced and took place on 28 March 2018. One inspector spoke with four people, staff and healthcare professionals, and reviewed care records, staff files, duty rosters and feedback from relatives. The home supported six people at the time, although it could support up to nine.
Inspectors found that medicines, staffing, recruitment, safeguarding, infection control and emergency arrangements were managed safely. Staff were trained and supported, and people had access to food, drink and healthcare. Staff understood the Mental Capacity Act and respected people's choices.
People were treated with kindness and dignity. Their care plans reflected their preferences, communication needs and goals. They were supported to take part in activities, keep relationships, raise concerns and plan for future care. All five areas were rated Good, and this was the first inspection since the home registered in October 2016.
Safe medicines
Medicines were stored, given and checked safely. There had been no recent medicines errors.
“Medicines were managed safely and in accordance with current regulations and guidance.” from the report
Kind relationships
People appeared happy and relaxed with staff. Inspectors observed friendly relationships and found that staff promoted dignity and independence.
“People were supported by kind and caring staff.” from the report
Personalised support
Care plans recorded people's likes, dislikes, preferences and communication needs. Staff supported people to stay involved in decisions about their lives.
“Care plans accurately recorded people's likes, dislikes and preferences.” from the report
Activities and independence
People were supported to take part in varied activities, access the local community, study and work towards personal goals.
“People took part in a wide range of activities.” from the report
Quality monitoring
The provider used audits, meetings and feedback to monitor the service and address issues.
“There were effective systems in place to assure quality and identify any potential improvements to the service being provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess staffing levels when a person's needs change or staff are absent?
- 02What additional skills can staff provide if my relative's health or support needs increase?
- 03How will you adapt communication and care plan reviews to my relative's individual communication method?
- 04What activities and opportunities for independence would be available for my relative?
- 05How would my relative or family raise a complaint, and how would you keep us informed about the response?
This was the first inspection since the home registered in October 2016 and assessed all five areas: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 24 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stokewood
Each visit the CQC has published, newest first, back to the day the home was registered.
- July 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2016
Registered with the Care Quality Commission on 10 October 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.