CQC report explained · a residential care home
What the CQC found at Stokeleigh
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, social distancing and visitor arrangements.
- Effective?
- Good
- This question was not assessed in the report.
- Caring?
- Outstanding
- This question was not assessed in the report.
- Responsive?
- Good
- This question was not assessed in the report.
- Well-led?
- Good
- This question was not assessed in the report.
What inspectors found, March 2021
Inspected but not rated; inspectors found good infection-control arrangements during a targeted COVID-19 inspection.
Inspectors visited the home on 9 March 2021. The visit was announced and focused on infection prevention and control during the coronavirus pandemic.
They found that staff used suitable personal protective equipment and had completed training on COVID-19 and the safe use of PPE. The home was clean, with extra cleaning of frequently touched areas.
Visitors had to book in advance, have a temperature check, take a lateral flow test and wear PPE. The home also used screens, a room for close-contact visits, and phone and video calls.
The home was inspected but not rated. This means the report does not give an overall quality rating or a rated result for safe care.
PPE and staff training
Staff used PPE in line with government guidance and had training on COVID-19 and putting on and removing PPE safely.
“All staff used the appropriate Personal Protective Equipment (PPE) in line with current government guidance.” from the report
Cleaning and infection planning
The home had an infection-control policy and contingency plan. Inspectors found the home clean, with extra cleaning of frequently touched areas.
“There was an infection control policy and contingency plan in place that had been updated as guidance had changed.” from the report
Visiting arrangements
The home had a clear process for visits, including booked visits, protective screens and a room for close-contact visits.
“An alternative room had been prepared for close contact visits so relatives could hold hands with loved ones.” from the report
Checks and testing
Staff and residents were tested regularly, and infection-control checks and audits were completed.
“Regular checks and audits around infection control were completed by the registered manager.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection-control arrangements are in place now, and how have they changed since the inspection on 09 March 2021?
- 02How are visitors currently tested, protected and supported to have close contact with residents?
- 03How often are staff and residents tested, and what happens if someone tests positive for COVID-19?
- 04How often are infection-control checks and audits completed, and can families see the results?
- 05What arrangements are in place for residents to keep in touch with family if visits are restricted?
This was an announced, targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated. This explanation was written from the published report of 18 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2020
Stokeleigh was rated Good overall, with Outstanding caring; inspectors found safe, respectful and person-centred care.
This was an unannounced inspection on 16 December 2019. One inspector spoke with seven people, eight staff members, a relative, and the management team. They also observed care, checked three care records and reviewed other records.
The home was rated Good for Safe, Effective, Responsive and Well-led. Inspectors found enough skilled staff, safe medicines systems, good access to healthcare, personalised care and effective checks on quality and safety.
Caring was rated Outstanding. Inspectors saw staff treating people warmly and respectfully, supporting choice and independence, and knowing people's lives and preferences well. The overall rating stayed Good, while Caring improved from Good at the previous inspection to Outstanding.
Exceptional kindness
Inspectors found that staff put people at the centre of the service and treated them as individuals.
“The service was exceptionally caring and put people at the heart of everything they did.” from the report
Choice and independence
People were encouraged to make choices, remain independent and take part in everyday tasks and activities.
“Independence and autonomy was always promoted and was at the centre of the care and support people received.” from the report
Safe staffing
There were enough staff to meet people's needs, and staff responded promptly without appearing rushed.
“During the inspection, the atmosphere in the home was calm and staff did not appear to be rushed and they responded promptly to people's requests for support.” from the report
Personalised care
Care plans and daily support reflected people's physical, emotional and spiritual needs, as well as their preferences.
“Care was holistic and considered people's physical, emotional and spiritual wellbeing.” from the report
Strong teamwork
Staff said they felt supported and worked together as a team. The management team used audits and reviews to oversee quality and safety.
“The registered manager, deputy and staff team maintained a clear focus on continually seeking to improve the service people received.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure staff continue to know my relative's life history, preferences and communication needs?
- 02How often will my relative's care plan and daily needs be reviewed, and how will families be involved?
- 03Are there any current DoLS applications or authorisations affecting my relative, and how are expiry dates monitored?
- 04What staffing levels and staff skills would be in place for my relative's particular needs?
- 05What activities and family involvement could you offer if my relative has limited mobility or communication difficulties?
This was an unannounced inspection covering the care home premises and care, with all five CQC questions assessed; the other four ratings stayed Good and Caring improved from Good to Outstanding. This explanation was written from the published report of 24 April 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stokeleigh
4 rated inspections over 5 years: the service has improved, from Requires improvement to Good.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- June 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2016Requires improvementstayed Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Good
- May 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 10 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Bristol, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,300 a week. 34 can care for a couple. 11 years' experience on average.
“She became a good friend to my mother in law, chatting with her, dancing with her, knitting with her and the list goes on”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.