CQC report explained · a residential care home
What the CQC found at Stoke Knoll Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, visitor arrangements, social distancing, cleaning and managing outbreaks. They asked the provider to update its COVID-19 policy about staff sharing between services.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2021
Inspected but not rated; inspectors found good COVID-19 infection control arrangements, with one policy needing an update.
This was an announced, targeted inspection on 21 January 2021. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was preventing infections through visitor controls, shielding, social distancing, safe admissions, PPE, testing, cleaning and hygiene. They also found that the infection control policy was up to date.
The home was inspected but not rated. This means the visit did not give an overall quality rating or a standard rating for the five areas of care.
Personal infection risk assessments
Each person had a COVID-19 risk assessment. There was also an assessment to support visits for people receiving end of life care.
“Everyone who used the service had their own personal COVID-19 risk assessment in place, to mitigate the risk of COVID-19 infection.” from the report
Regular PPE training
Staff had detailed training in putting on and removing PPE, with refresher training every three months.
“Staff had received thorough donning and doffing of PPE training and refreshed this training every three months.” from the report
Support for staff testing
All staff had a private supervision meeting about the importance of regular COVID-19 testing and could ask questions.
“All staff had had a supervision meeting with the registered manager to explain the importance of regular testing for COVID-19 and to enable them to ask questions without other staff being present.” from the report
Policy did not match staff-sharing arrangements
minorThe provider's COVID-19 policy needed updating so it reflected the actual practice of sharing staff between services. A revised policy was sent to CQC after the inspection.
“We advised the provider to update their COVID-19 policy regarding the sharing of staff between services to reflect actual practice.” from the report
- 01How does the home now manage staff who work across more than one service?
- 02How often is PPE training refreshed now, and how is staff competence checked?
- 03How often are residents' COVID-19 risk assessments reviewed?
- 04What testing arrangements are currently in place for residents and staff?
- 05How can visits be arranged for someone receiving end of life care?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other care questions were not assessed. This explanation was written from the published report of 5 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Stoke Knoll Rest Home was rated Good; inspectors found safe, kind and personalised care with effective management.
This was an unannounced inspection on 8 and 10 November 2017. Two inspectors and an expert by experience spoke with 18 people or relatives, staff and other professionals. They reviewed six care plans, staff records, complaints, incidents, medicines and quality checks, and observed care.
Inspectors found that people were safe and treated with dignity and respect. There were enough staff, risks were assessed, medicines were managed safely and staff were trained. People received support with food, drink and healthcare when needed.
Care was personalised. Staff knew people's routines, preferences and communication needs. People could choose activities, maintain relationships and make decisions about their care, including end of life care.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was also rated Good overall. The previous inspection in June 2015 had rated the home Good overall but required improvement in Well-led, which had improved to Good by this inspection.
Personalised care
Care plans recorded people's routines, preferences and communication needs. Staff used this information in day-to-day care.
“Each person had a detailed account of their preferred routines throughout the day including eating and drinking, sleeping habits, personal care preferences and activities they enjoyed.” from the report
Kind and respectful staff
People were treated with dignity and compassion. Staff gave people time, respected privacy and supported their choices.
“People were treated with kindness and compassion in their day-to-day care.” from the report
Safe staffing and recruitment
Inspectors found enough staff with appropriate skills. Recruitment checks helped assess whether staff were suitable for their roles.
“There were sufficient staff employed, who possessed the right skills and knowledge to meet people's needs.” from the report
Good food and healthcare support
People were offered meal choices and were monitored if they were at risk of poor nutrition. Staff arranged referrals and followed up health concerns.
“People were given a choice about their meals.” from the report
Feedback led to improvements
The manager asked people, relatives and staff for views and recorded actions taken in response. Complaints were investigated and answered promptly.
“Feedback was collated into actions plans detailing changes which were to be implemented from suggestions.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you currently check that medicines are correctly recorded, including when people take medicines out of the home?
- 02How do you make sure there are enough suitably trained staff when there is sickness or annual leave?
- 03How are each person's routines, communication needs and preferences kept up to date in their care plan?
- 04What activities are currently available, and how do residents influence the activities provided?
- 05How are health changes, falls or concerns about eating and drinking identified and followed up?
This was an unannounced inspection covering all five CQC questions and the overall rating; the previous inspection in June 2015 had found Well-led required improvement. This explanation was written from the published report of 9 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stoke Knoll Rest Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- August 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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26 live-in carers within about an hour of Hampshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 23 can care for a couple. 14 years' experience on average.
“I cannot recommend Prisca highly enough, she is one in a million.”
“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.