CQC report explained · a residential care home
What the CQC found at Stocks Hall Residential Home - Ormskirk
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention, PPE, testing, admissions, visiting arrangements and managing outbreaks. They also considered measures to reduce the effect of COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not covered by this targeted inspection.
- Caring?
- Good
- This area was not covered by this targeted inspection.
- Responsive?
- Good
- This area was not covered by this targeted inspection.
- Well-led?
- Good
- This area was not covered by this targeted inspection.
What inspectors found, March 2022
Stocks Hall Residential Home - Ormskirk: Inspected but not rated; inspectors found good infection control and safe visiting arrangements.
This was an announced, targeted inspection on 18 February 2022. It focused on infection prevention and control, visiting arrangements during the COVID-19 pandemic, and whether staffing pressures were affecting care.
Inspectors found policies and procedures for infection control, COVID-19 testing, isolation and visiting. The home was clean and hygienic, PPE was available and staff were wearing it correctly. Inspectors were assured that people were admitted safely and that infection outbreaks could be prevented or managed.
Visitors were observed at the home and family members said they felt safe. The home was also meeting the COVID-19 vaccination requirement for non-exempt staff and visiting professionals at the time of the inspection.
The service was inspected but not rated. This means the report does not give a new overall rating or a full judgement about all aspects of care.
Clean environment
The home was clean and hygienic, with cleaning schedules and well-stocked PPE stations.
“The environment was clean and hygienic throughout and fully stocked Personal Protective Equipment (PPE) stations were provided in the entrance hall and on both floors of the home.” from the report
Infection control
Inspectors found current infection control policies and were assured that testing, isolation and outbreak arrangements were in place.
“There were policies and procedures in place, which provided staff with clear guidance about good infection control practices, including the management of COVID-19 and visiting arrangements during the pandemic.” from the report
Safe visiting
The visiting process included checks intended to reduce the risk of infection, and relatives said they felt protected.
“The practices around visiting during the pandemic helped to ensure visitors were protected from the risk of cross infection, including the transmission of COVID-19.” from the report
PPE and vaccination
Staff were wearing PPE correctly. The report also says vaccination requirements for non-exempt staff and visiting professionals were being met.
“All employees and people who used the service had received both COVID-19 vaccinations and most staff had completed specific training in relation to infection control and the management of COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing any COVID-19-related staffing pressures now, and are they affecting people's care?
- 02What checks must visitors complete before entering the home?
- 03How do you manage testing, isolation and infection outbreaks?
- 04How do you make sure PPE is available and used correctly by staff?
- 05How do you check that visiting staff and professionals meet the current vaccination or exemption requirements?
This was a targeted inspection of infection prevention and control, visiting arrangements and staffing pressures; it did not provide a full rating of all five areas of care. This explanation was written from the published report of 11 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Stocks Hall Residential Home - Ormskirk was rated Good; inspectors found kind, safe care, with some improvements needed in mental capacity records and the dementia unit environment.
This was an unannounced comprehensive inspection on 5 December 2017. Inspectors spoke with people living in the home, relatives, staff and health professionals. They observed care, reviewed six care files and examined medicines, staffing, training and quality records.
The home was rated Good overall and remained Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People generally felt safe, staff were described as kind and caring, and care plans were person-centred and regularly reviewed.
Inspectors found that mental capacity assessments were not always completed by the home before decisions were made or liberty applications were submitted. They recommended improvement, and the manager sent an action plan and a new assessment document. The dementia unit also needed upgrading, although this was planned.
Kind and respectful care
Inspectors saw gentle and caring interactions. Staff protected people's privacy and dignity, including by knocking before entering bedrooms.
“Staff communicated well with people. They were enthusiastic and approached people in a gentle and caring manner, with their privacy and dignity being respected at all times.” from the report
Clear care planning
Care plans gave staff clear information about people's needs, preferences and risks. They were reviewed and updated when people's needs changed.
“The plans of care we saw were very well written, person centred documents and provided staff with clear guidance about people's needs and how these were to be best met.” from the report
Staff training
Staff received a detailed induction, a wide range of training, regular supervision and annual appraisals. Records showed checks were made to confirm learning.
“Records showed a wide range of training had been completed by the staff team. Knowledge checks and reflective practice was conducted following each training module.” from the report
Management oversight
The home used regular audits, meetings, surveys and action plans to monitor quality. Staff and visiting professionals said communication with management was good.
“Risk assessments had been conducted and systems had been established to effectively assess and monitor the staff team and the quality of service provided through a structured, detailed monthly auditing process.” from the report
Mental capacity records
needs fixingThe home had not always completed its own mental capacity assessments for people who could not make particular decisions, including before applications to restrict liberty. Inspectors recommended that this should be improved.
“We found that mental capacity assessments had not always been conducted by the home for those who lacked the capacity to make decisions or prior to submitting applications to deprive someone of their liberty.” from the report
Dementia unit environment
needs fixingInspectors found that the dementia unit needed upgrading and modernising. The manager said this was included in the routine maintenance programme and would commence shortly.
“Whereas the dementia care unit was in need of upgrading and modernising.” from the report
Minor safety adjustments
minorThe environment was generally safe, but some areas needed minor adjustments. Inspectors also made a few minor observations about medicines management.
“The environment was, in general safe, although some areas needed minor adjustments.” from the report
Activity levels
minorInspectors did not see many activities taking place on the ground floor on the inspection day. People there did not raise this as a concern, and staff were seen engaging with them.
“On the day of our inspection we did not see many activities taking place on the ground floor.” from the report
- 01How do you now complete and record mental capacity assessments before making decisions for someone who lacks capacity?
- 02What checks are made before an application is submitted to deprive someone of their liberty?
- 03Has the planned upgrading and modernising of the dementia care unit been completed?
- 04How often are wheelchair audits now carried out, and how are any issues followed up?
- 05How do you make sure people on the ground floor have enough activities and meaningful engagement each day?
This was an unannounced comprehensive inspection covering all five CQC questions, and the previous Good ratings remained unchanged. This explanation was written from the published report of 3 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stocks Hall Residential Home - Ormskirk
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Stocks Hall Residential Home - Ormskirk →
- February 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Stocks Hall Residential Home - Ormskirk →
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2015
Report published without a new overall rating.
- November 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.