CQC report explained · a nursing home
What the CQC found at Stocks Hall Nursing Home - Burscough
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Stocks Hall Nursing Home - Burscough was inspected but not rated; inspectors found strong infection control and safe visiting arrangements.
Inspectors visited the home on 27 January 2022. The visit was announced and focused on infection prevention, COVID-19 arrangements, visiting and staffing pressures.
They found clear infection control policies, up-to-date guidance and staff training. Staff and visiting professionals were vaccinated as required, and testing, isolation and visiting arrangements followed government guidance.
The home was clean and hygienic. Inspectors saw staff using protective equipment correctly, with stocked protective equipment stations available. The inspection did not give an overall quality rating or a rated judgement for safety.
Infection control guidance
The home had policies and procedures giving staff clear guidance on infection control, COVID-19 and visiting arrangements.
“There were policies and procedures in place, which provided staff with clear guidance about good infection control practices, including the management of COVID-19 and visiting arrangements during the pandemic.” from the report
Clean environment
Inspectors found the home clean and hygienic, with cleaning schedules and protective equipment stations available.
“The environment was clean and hygienic throughout and fully stocked Personal Protective Equipment (PPE) stations were provided in the entrance hall and on both floors of the home.” from the report
Safe visiting
Visiting arrangements were intended to reduce the risk of infection, and family members said they felt safe when visiting.
“The practices around visiting during the pandemic helped to ensure visitors were protected from the risk of cross infection, including the transmission of COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing infection prevention and control?
- 02What are your current arrangements for testing, isolation and COVID-19 vaccinations?
- 03How do you manage staffing pressures when staff are absent because of COVID-19?
- 04What protective equipment is available, and how do you check that staff use it correctly?
- 05How are visitors protected from infection during visits?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 16 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2018
Stocks Hall Nursing Home - Burscough was rated Good; inspectors found kind, organised care, with minor medicines recording issues to improve.
This was an unannounced, comprehensive inspection on 21 November 2017. Inspectors observed care, spoke with people, relatives and staff, and reviewed care files, medicines records, staff files and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were safe, staff were kind, care plans were personal and activities were available.
There were some minor concerns about medicines records. Allergies were not always copied onto medicines charts, and clinic room temperatures were not always recorded. The manager acted immediately on the issues discussed.
The home had also been rated Good at its previous inspection, so the overall rating remained Good.
Personal care planning
Care plans gave staff clear information about each person’s health, social care needs, preferences and activities. They were reviewed and updated regularly.
“The plans of care we saw were very well written, person centred documents and provided staff with clear guidance about people's needs” from the report
Kind and respectful staff
Inspectors saw staff speaking gently and compassionately with people. Privacy and dignity were respected, including staff knocking before entering bedrooms.
“Staff were enthusiastic and approached people in a gentle and caring manner, with their privacy and dignity being respected at all times.” from the report
Staff training and support
Staff received induction, a broad range of training, supervision and appraisals. Inspectors found the staff team knowledgeable and confident in meeting people’s needs.
“This helped to ensure the staff team was knowledgeable, competent and confident to deliver the care and support people needed.” from the report
Activities and choice
People were offered choices during the day and could take part in activities, trips, pet therapy and monthly Holy Communion.
“On the day of our inspection we saw good evidence of activities taking place on both units of the home” from the report
Quality monitoring
The home used regular audits, surveys, meetings and action plans to monitor the service and respond to feedback.
“Systems had been established to effectively assess and monitor the staff team and the quality of service provided through a structured, detailed monthly auditing process.” from the report
Medicines records
needs fixingAllergies were not always recorded on medicines administration charts, and clinic room temperatures were not always recorded. The manager acted immediately, but inspectors recommended that both records should be kept consistently.
“Allergies were not always recorded on the MAR charts, although these were evident in the care files and the temperature of the clinic rooms were not always recorded.” from the report
Staffing consistency
minorOne relative said staffing levels sometimes seemed low and described seeing another resident needing help when no staff member was nearby. Inspectors found enough staff on the inspection day.
“Staffing levels seem to vary, sometimes they're a bit low.” from the report
- 01How do you now make sure every allergy is copied onto the medicines administration chart?
- 02How are clinic room temperatures recorded each day, and who checks these records?
- 03How do you calculate staffing levels when people’s needs change?
- 04What activities are available for people who do not want to join group activities?
- 05How are families involved when care plans are reviewed or people’s needs change?
This was an unannounced comprehensive inspection covering all five key questions, including the premises and care provided. This explanation was written from the published report of 9 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stocks Hall Nursing Home - Burscough
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Stocks Hall Nursing Home - Burscough →
- January 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Stocks Hall Nursing Home - Burscough →
- April 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.