CQC report explained · a residential care home
What the CQC found at Stella Matutina Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2021
Stella Matutina Care Home was inspected but not rated; inspectors found infection-control arrangements were in place during a targeted COVID-19 visit.
The inspection took place on 4 February 2021 and was announced. It was a targeted inspection of infection prevention and control during the coronavirus pandemic.
Inspectors found good practice in how the home managed visitors, protective equipment, isolation, social distancing, testing and hygiene. Staff were observed wearing protective equipment correctly, and infection-control audits were up to date.
The home was inspected but not rated overall. The Safe question was also inspected but not rated. This report does not give ratings for the other four questions.
Protective equipment
Staff were observed using protective equipment appropriately. The home had processes for putting it on, removing it and disposing of it safely.
“We observed staff wearing PPE appropriately.” from the report
Visitor safety
Visitors had to follow infection-control guidance and wear suitable protective equipment. Visiting policies had been discussed with staff and relatives.
“Visitors were required to follow best practice guidance and wear appropriate protective personal equipment (PPE).” from the report
Monitoring and audits
The home had infection-control audits, and inspectors found these were up to date.
“Audits were in place and we found them to be up to date.” from the report
Infection-control arrangements
Inspectors were assured that the home had arrangements covering testing, admissions, hygiene, social distancing and managing possible outbreaks.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently required to follow infection-control guidance and use protective equipment?
- 02How do you keep your infection prevention and control policy up to date?
- 03How often are infection-control audits completed, and can we see the most recent results?
- 04How do you manage testing, isolation and admissions when someone may have an infection?
- 05What arrangements are in place to prevent or manage an infection outbreak?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other four questions were not assessed. This explanation was written from the published report of 6 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2017
Stella Matutina Care Home was rated Good in all areas; inspectors found safe, kind and well-organised care.
This was an unannounced comprehensive inspection. Inspectors spoke with 10 people living at the home, three relatives or visitors, the registered manager and eight staff. They reviewed care, medicines, staff records, meals and management records, and looked around the building.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found suitable staffing, trained staff, safe medicines systems, clean surroundings and care plans that recorded people's needs and risks.
People and relatives described staff as kind, respectful and responsive. Inspectors also found good support with meals, healthcare, activities, privacy and end-of-life wishes. The home had no complaints recorded since the previous inspection, and the rating remained Good compared with February 2015.
Kind and respectful care
People and relatives said staff were caring and kind. Inspectors observed staff respecting privacy, dignity and personal choices.
“Staff are very thorough they rub my back every morning and evening with cream, they are gentle and also respectful of my privacy and dignity.” from the report
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were stored securely, given as prescribed and recorded after administration.
“The management team monitored and regularly assessed staffing levels to ensure sufficient staff were available to provide support people needed.” from the report
Good food and health support
People had meal choices and support with special diets. Healthcare visits and outcomes were recorded, and staff responded promptly when people became unwell.
“The cook had a good understanding of special diets. Menu programmes we looked at evidenced people had a good selection and variety of meals.” from the report
Effective oversight
The manager used audits, surveys and meetings to monitor the home. Inspectors found examples of action being taken when risks were identified.
“The registered manager took action and involved the 'falls team'.” from the report
Activity staff change
minorThe activity coordinator had left shortly before the inspection. The manager was recruiting another person, so families may want to check how activities are currently organised.
“The activity coordinator had recently left however the registered manager informed us they were in the process of recruiting another person.” from the report
Resident meetings
minorThe manager said they wanted to hold meetings more regularly so people could formally share their views. Ask how often these meetings now happen.
“The registered manager informed us they were looking to hold more meetings regularly to ensure people were able to voice their opinions on a formal basis.” from the report
- 01Who currently organises activities now that the activity coordinator has left, and what activities are available?
- 02How regularly are resident meetings held, and how are people's suggestions acted on?
- 03How will you assess and review my relative's risks and care needs after they move in?
- 04How are medicines checked, administered and audited for each resident?
- 05How will you support my relative's food preferences, special diet and healthcare appointments?
This was an unannounced comprehensive inspection covering the overall quality of the service and all five CQC questions; the report records the visit date as 26 September 2017, while its summary refers to 27 September 2017. This explanation was written from the published report of 27 October 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stella Matutina Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 14 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.