CQC report explained · a residential care home
What the CQC found at Staverton House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe. Inspectors found effective risk assessments, enough staff, safe medicines systems and suitable infection prevention procedures.
- Effective?
- Good
- Staff had suitable training and understood people's needs. People received support with food, drink, health appointments and specialist equipment.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff responded promptly and supported people to make choices and remain as independent as possible.
- Responsive?
- Good
- Care plans reflected people's histories, preferences and communication needs. People were supported with activities, relationships, complaints and end of life choices.
- Well-led?
- Good
- The home had effective checks on care, medicines, staff records and incidents. Feedback was used to plan improvements, and relatives described the home as well run.
What inspectors found, December 2022
Staverton House was rated Good; inspectors found safe, kind and personalised care with effective management.
This was the first inspection under the new provider. It was unannounced and took place on 11 and 19 October 2022. One inspector and an Expert by Experience spoke with people, relatives, staff and health professionals, and reviewed care, medicines, recruitment and management records.
Inspectors found people felt safe and cared for. There were enough staff, medicines records were complete, risks were reviewed, and infection control procedures were in place. Staff were trained and understood people's health needs.
Care was described as kind, respectful and tailored to each person. People were supported with food, health appointments, activities, family contact and end of life choices. All five areas inspected were rated Good, meaning the inspectors found the service was meeting the relevant requirements and providing consistently good care.
Managing risks
The home used detailed risk assessments and reviewed falls to identify patterns and update care plans. This aimed to keep people safe while supporting independence.
“Risk assessments were in place to support people to be as independent as possible.” from the report
Kind and respectful care
Inspectors observed staff responding promptly, without rushing people. Relatives and people spoke positively about the staff's kindness and respect.
“We observed staff interacting with people in a friendly and respectful way.” from the report
Personalised support
Care plans included people's life histories, preferences and communication needs. Staff understood how individuals liked to be supported.
“People had been supported to develop care plans specific to them.” from the report
Activities and relationships
People could join group or individual activities and were supported to keep in touch with family and friends. Activities were shaped by people's feedback and interests.
“The activities co-ordinator developed a programme of events and activities, based on people's feedback and their observations of what people appeared to enjoy.” from the report
Management and improvement
The provider checked records, incidents and feedback, then used the findings to plan improvements. Relatives described the home as calm, welcoming and well run.
“The provider had effective quality assurance systems in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you adapt my relative's care plan as their dementia, health or mobility needs change?
- 02How do you make sure there are enough staff available at all times, including when someone needs urgent help?
- 03How will you support my relative to take part in activities that match their interests, especially if they prefer one-to-one time?
- 04How do you involve relatives in reviews of care plans, risks and end of life preferences?
- 05How do you check that medicines, infection control and any restrictions on a person's freedom remain safe and legally authorised?
This was an unannounced first inspection under the new provider and covered all five CQC questions, including the premises, care, infection control, records and management systems. This explanation was written from the published report of 2 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Staverton House
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- December 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019Goodstayed GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- February 2021
Registered with the Care Quality Commission on 11 February 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about two hours of Wiltshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,340 a week. 82 can care for a couple. 12 years' experience on average.
“Linet became her carer and all changed, my daughter started eating, taking her medications and more important her happiness came back.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.