CQC report explained · a residential care home
What the CQC found at Station View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, effective safeguarding, regular risk reviews and safe medicine management. Infection control, fire safety and visiting arrangements were also satisfactory.
- Effective?
- Good
- This question was not inspected during this visit. Its previous rating was carried forward.
- Caring?
- Good
- This question was not inspected during this visit. Its previous rating was carried forward.
- Responsive?
- Good
- This question was not inspected during this visit. Its previous rating was carried forward.
- Well-led?
- Good
- Inspectors found detailed audits, action plans and systems for gathering feedback and improving the service. The rating improved from Requires Improvement at the previous inspection.
What inspectors found, May 2023
Rated Good; inspectors found people felt safe, medicines were managed well, and leadership had improved.
This was an unannounced inspection on 29 March 2023. One inspector and an Expert by Experience spoke with 5 people, 4 relatives, 2 care staff and managers. They also checked care records, medicine records, recruitment files and management records.
The home was rated Good for Safe and Well-led. Inspectors found enough staff, safe recruitment, suitable risk assessments and effective safeguarding arrangements. Medicines were stored, given and recorded safely. Infection control, fire safety and cleaning arrangements were also in place.
The home had improved its medicine storage records since the last inspection. Its Well-led rating improved from Requires Improvement to Good. The overall rating was Good, but the other three question ratings were carried forward from the previous inspection.
Safe staffing and recruitment
Inspectors found enough staff to meet people's individual needs. Recruitment checks were robust and aimed to ensure suitable staff were employed.
“There were enough staff to meet people's individual needs and maintain their safety.” from the report
Medicines
Medicines were stored, administered and recorded safely. The home had improved its medicine storage records since the previous inspection.
“Medicine records were person centred and accurately completed.” from the report
Infection control
The home used suitable cleaning, hygiene and protective equipment arrangements. These checks and cleaning activities were recorded.
“Additional cleaning of all areas and frequent touch surfaces was in place and recorded regularly by staff.” from the report
Management and improvement
The manager used feedback, audits and action plans to monitor quality and make improvements. The Well-led rating improved to Good.
“The registered manager carried out audits that included action plans for improvement where needed.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you continue to check that medicines are stored safely and that records remain complete?
- 02How are people's individual risks reviewed after accidents or incidents?
- 03How do you make sure there are enough staff to meet each person's needs every day?
- 04How do you collect and act on feedback from residents and relatives?
- 05What were the previous ratings for Effective, Caring and Responsive, and when will these areas next be reviewed?
This was a focused inspection of Safe and Well-led, including infection control; the Effective, Caring and Responsive ratings were not inspected and carried over from 27 November 2020. This explanation was written from the published report of 4 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2020
Inspected but not rated; inspectors found good infection prevention and control arrangements.
This was an announced, targeted inspection on 5 November 2020. It followed concerns about infection control and prevention measures.
Inspectors looked only at infection prevention and control under the Safe question. They found appropriate use of protective equipment, visitor checks, cleaning, staff training and arrangements for social distancing and shielding.
The home was rated “Inspected but not rated”. This means the visit gave assurance about infection control, but it was not a full inspection and did not provide an overall quality rating.
Family communication
Staff used several ways to keep relatives informed and help residents communicate while face coverings and visiting restrictions were in place.
“The provider and staff kept family members up to date about the latest guidance and their relative's health via regular telephone calls, letters and other technology including face time and handheld radios for window visits.” from the report
Cleaning and training
Extra cleaning was carried out and recorded, including cleaning in bedrooms where people were isolating. All staff groups had infection-control training.
“Additional cleaning of all areas and frequent touch surfaces was in place and being carried out and recorded by housekeeping staff.” from the report
Communication and oversight
The home had systems for giving staff consistent updates about infection-control policies and practices.
“There was a robust communication system on place to ensure staff received consistent updates in relation to infection control policy and practice.” from the report
Inspectors raised no specific concerns in this report.
- 01Are the PPE supplies, visitor checks and temperature checks described in the report still in place?
- 02How are cleaning of frequently touched surfaces and bedrooms for people isolating recorded now?
- 03How will you keep our relative and family updated if visiting arrangements or infection-control guidance changes?
- 04What infection-prevention training have staff completed since this inspection?
- 05What are the home's current ratings for Caring, Responsive, Effective and Well-led, which were not assessed in this visit?
This was a targeted inspection of infection prevention and control under Safe only; the other key questions and an overall rating were not assessed. This explanation was written from the published report of 27 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Station View
3 rated inspections over 7 years: the service has held its Good rating throughout.
- May 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2020Inspected but not ratedSafe: Inspected but not rated
- May 2018Goodstayed GoodSafe: GoodWell-led: Requires improvement
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 1 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.