CQC report explained · a residential care home
What the CQC found at Starbrook
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors found effective infection controls, but recent staff shortages had reduced people's opportunities outside the home.
This was a targeted inspection on 7 January 2022. It followed concerns about staffing and focused on infection prevention and control, as well as the effect of staffing pressures on people.
The home had experienced staff shortages because of vacancies and COVID-19-related absence. This meant fewer activities outside the home for a time. By the inspection, temporary staff had been brought in and records showed the planned staffing hours were being provided.
Inspectors found good infection control arrangements. Visitors were checked for COVID-19 symptoms and given protective equipment. The home was clean, staff used protective equipment safely, testing was taking place, and vaccination checks were in place.
The home was inspected but not rated. This means the inspection did not give a scored rating for the service or for the Safe question.
Infection control
The home had measures to reduce the spread of COVID-19. Visitors were screened, protective equipment was available, and staff were trained to use it.
“PPE was available to staff throughout the service and staff were seen using it effectively.” from the report
Clean environment
Inspectors found all areas clean and saw records showing that extra cleaning had been completed.
“All areas of the home were clean, and records demonstrated the additional cleaning had been completed.” from the report
Staffing hours restored
Although there had been shortages, records showed the home was providing the staffing hours it was contracted to provide by the inspection.
“Records demonstrated the service was providing the number of staffing hours they were contracted to by the time of the inspection.” from the report
COVID-19 checks
Testing was being carried out for people and staff. The home also checked that staff and professional visitors were vaccinated or exempt.
“The provider had effective systems in place to check staff and professional visitors were vaccinated against COVID-19.” from the report
Recent staff shortages
needs fixingStaff vacancies and COVID-19-related absence had reduced people's opportunities to take part in activities outside the home. Relatives had raised concerns about the staffing situation.
“This had resulted in people having reduced opportunities to take part in activities outside the home.” from the report
- 01How many permanent staff vacancies remain, and what is the timetable for filling them?
- 02Are people now receiving their usual activities outside the home, and how is this being monitored?
- 03How many temporary staff are currently working here, and how long are they expected to remain?
- 04How do you make sure temporary staff have the right training, support and supervision for each person?
- 05How are COVID-19 testing, protective equipment and vaccination checks kept up to date?
This was a targeted inspection of infection prevention and control and staffing pressures; it did not provide a full overall rating or ratings for the other questions. This explanation was written from the published report of 3 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Starbrook
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not ratedEffective: No published ratingCaring: No published ratingResponsive: No published ratingWell-led: No published rating
- December 2020
Registered with the Care Quality Commission on 1 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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