CQC report explained · a nursing home
What the CQC found at Staplehurst Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including visiting, admissions, protective equipment, testing, cleaning and the management of possible outbreaks.
- Effective?
- Good
- This question was not covered by this targeted inspection.
- Caring?
- Good
- This question was not covered by this targeted inspection.
- Responsive?
- Good
- This question was not covered by this targeted inspection.
- Well-led?
- Good
- This question was not covered by this targeted inspection.
What inspectors found, April 2021
Staplehurst Manor Care Home was inspected but not rated; inspectors were assured about infection prevention and control measures.
The CQC made a planned, announced visit on 25 March 2021. This was a targeted inspection during the COVID-19 pandemic, looking at infection prevention and control in the home.
Inspectors found measures for safer visiting, admissions, testing, shielding and social distancing. They also found enough protective equipment, correct use of it, staff infection-control training, and cleaning records that were up to date.
The home was inspected but not rated overall. The Safe question was also marked “Inspected but not rated”, so this report does not give a new quality rating for the home.
Protective equipment
There was enough protective equipment for current and future demand. Staff were using it in line with government guidance.
“We were assured that the provider was using PPE effectively and safely.” from the report
Clean environment
Inspectors found the home clean, with cleaning schedules completed and up to date. Changes to the dining room and staff room supported social distancing.
“The home looked clean and there were various cleaning schedules in place which had been completed and were up to date.” from the report
Safer visiting
Visits were arranged by appointment, with testing for face-to-face visits and window visits available when preferred or needed.
“Face to face visits by one person was allowed following a negative rapid test for COVID-19.” from the report
Safer admissions
New residents were required to have a negative COVID-19 test and complete a 14-day isolation period.
“A requirement for a negative test for Covid-19 and a 14-day isolation period were in place.” from the report
Inspectors raised no specific concerns in this report.
- 01Are visits still arranged by appointment, and what testing or other requirements currently apply?
- 02How do you check that staff continue to use protective equipment correctly?
- 03How often are staff trained in infection control and hand hygiene?
- 04What arrangements are currently used when someone new moves into the home?
- 05How are cleaning schedules checked and kept up to date?
This was a targeted inspection of infection prevention and control under the Safe question; it did not rate the home overall or assess Effective, Caring, Responsive or Well-led. This explanation was written from the published report of 20 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2017
Staplehurst Manor Care Home is rated Good; inspectors found safe, kind and personalised care with effective management.
This was an unannounced comprehensive inspection on 24 March 2017. Inspectors spoke with people living at the home, relatives, staff and health professionals. They also checked care records, medicines, staff files, activities and quality records.
The home provided nursing and personal care for up to 30 older people. There were 28 people living there during the inspection. Inspectors found enough staff, safe medicines systems, suitable risk assessments and staff who understood safeguarding procedures.
People were treated with kindness and respect. Care was adapted to people's preferences, including food, routines, activities and communication. All five areas inspected were rated Good, and the home remained Good since the previous inspection.
Staffing and safety
There were enough staff to meet people's needs safely, and the home adjusted staffing around people's preferences. Inspectors also saw that call bells were answered quickly.
“There were sufficient numbers of staff being deployed on shift to meet people's needs in a safe way.” from the report
Kind and respectful care
Staff developed positive relationships with people and respected their privacy, dignity, choices and independence.
“We observed staff addressing people respectfully and with kindness throughout our inspection.” from the report
Personalised support
Care plans recorded people's likes, dislikes, routines and communication needs. Staff understood these plans and used them in daily care.
“Care plans were comprehensive, person-centred and detailed.” from the report
Activities and involvement
The home offered varied activities and outings, including activities suitable for people living with dementia. People and relatives could suggest changes, and the home acted on their feedback.
“People were occupied with a comprehensive programme of daily activities that was suitable for older people and those living with dementia.” from the report
Quality monitoring
The management team used regular audits and feedback to check standards. Action plans were monitored until improvements were completed.
“The service ensured that quality of care was maintained through an effective monitoring system.” from the report
Earlier minor shortfalls
minorThe report records that earlier monitoring had identified some minor issues, including bathroom storage and documentation that needed updating. It says these recommendations and actions had been completed or followed up.
“Minor recommendations had been followed, such as a review of storage arrangements in the bathrooms.” from the report
- 01How would you adjust staffing if my relative's needs or preferred routine changed?
- 02How do you make sure medicines records stay accurate for each resident?
- 03How would you personalise activities and communication for my relative?
- 04How are relatives involved in care plan reviews and decisions about care?
- 05What improvements have been made since the minor issues identified through earlier audits?
This was an unannounced comprehensive inspection covering all five questions, and the home was rated Good in each area. This explanation was written from the published report of 21 April 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Staplehurst Manor Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
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Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
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