CQC report explained · a residential care home
What the CQC found at Stanley Lodge Residential Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control. This included visitor screening, safe admissions, use of protective equipment, testing, cleaning and outbreak arrangements.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, March 2021
Stanley Lodge Residential Home was inspected but not rated; inspectors were assured about infection prevention and control.
Inspectors visited on 23 February 2021. This was an announced, targeted inspection during the coronavirus pandemic. It focused on infection prevention and control.
Inspectors were assured that visitors were screened, safe visiting arrangements were in place, and people were admitted safely. Staff used personal protective equipment safely, and people and staff were tested regularly for COVID-19.
The home was clean and hygienic. Inspectors found up-to-date infection control policies, regular cleaning of frequently touched areas, good ventilation and enough protective equipment.
The service was inspected but not rated. This report does not give an overall quality rating or rated judgements for the other four questions.
Visitor safety
The home had screening arrangements, recorded visitor contact details and a visiting pod. Video calls were also used to help people stay in touch with relatives and professionals.
“The provider had established systems to prevent visitors from spreading and catching infections.” from the report
Protective equipment and testing
Staff were observed using protective equipment safely. The home had enough supplies, and people and staff were tested regularly for COVID-19.
“During our visit we observed the staff using Personal Protective Equipment, (PPE) safely.” from the report
Clean environment
Inspectors found the home clean and hygienic. Frequently touched areas were cleaned regularly, and staff had infection prevention and control training.
“The home was clean and hygienic. Cleaning schedules were in place and frequently touched areas were cleaned regularly throughout the day to reduce the risk of infection.” from the report
Up-to-date procedures
The provider had current infection prevention policies and knew which agencies to contact if there was an outbreak.
“The provider had detailed and up-to-date infection prevention and control policies and procedures.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened, and is the visiting pod still available?
- 02How often are people living in the home and staff tested for COVID-19 now?
- 03How do you make sure there are sufficient stocks of appropriate protective equipment?
- 04How often are frequently touched areas cleaned, and who checks the cleaning records?
- 05Can you explain how the home manages a suspected infection outbreak?
This was a targeted inspection of infection prevention and control under the Safe question; the service was inspected but not rated and the other questions were not assessed. This explanation was written from the published report of 4 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Stanley Lodge Residential Home is rated Good; inspectors found safe, kind care and major improvements, but some care records and personalised care were not yet consistent.
Inspectors visited without notice on 27 June and 1 July 2019. They spoke with people living at the home, relatives, staff and health professionals. They reviewed care and medicines records, staff files, training information and audits. They also looked around the home and observed interactions.
All five areas were rated Good: safe, effective, caring, responsive and well-led. People said they felt safe and received kind care. Medicines, staffing, training, food, activities and healthcare support were found to be good.
The home had improved from Requires Improvement at the previous inspection. Earlier breaches had been resolved. However, inspectors said personalised care and care recording were not fully established in everyday practice. They made recommendations for further improvement, but found no current breaches.
Safe medicines
Medicines were managed safely, with staff training and regular checks of staff competence. Storage had also been improved.
“Medicines were managed safely, and people received their medicines in line with good practice.” from the report
Staff availability
Inspectors found staffing levels met people's assessed needs. Staff said they had time to provide care and spend time with people.
“Staff confirmed they were not rushed and had time to carry out their duties and spend time with people.” from the report
Kind and respectful care
People described staff as caring and respectful. Inspectors observed a relaxed and happy atmosphere.
“People told us they were supported by a caring staff who treated them with dignity and respect.” from the report
Activities and community links
People could join a range of activities if they wished. The home had developed a regular link with a nearby school.
“The provider had developed links with a nearby school and once a month people from the home met up in a hall with the school children.” from the report
Improved oversight
The manager had strengthened audits and introduced staff champions with specific skills and responsibilities.
“The registered manager had reviewed auditing schedules within the home and had developed a comprehensive auditing system.” from the report
Personalised care not consistent
needs fixingAlthough care had become more person-centred, inspectors found this was not fully established in staff practice. They recommended further work to make it consistent.
“Although some improvements had been made, we saw improvements were not consistently embedded.” from the report
Care records
needs fixingSome records showing what care had been given were not completed promptly. Records for creams and ointments were not always complete.
“paperwork completed to show what care had been provided was not always filled in in a timely manner.” from the report
Checking safety guidance
needs fixingGood practice guidance for paraffin-based creams had not been applied consistently. The manager took immediate action and confirmed after the inspection that this had been addressed.
“good practice guidance relating to the usage of paraffin-based emollients had not been consistently considered and implemented.” from the report
Communication equipment
needs fixingStaff helped one person wear a hearing aid but did not check that it was working properly. The manager said staff would be reminded about checking equipment.
“staff had supported the person to wear this but had not checked it was fully working.” from the report
- 01How do you now check that personalised care is being delivered consistently by all staff?
- 02How do you make sure records for creams, ointments and other care are completed on time?
- 03What checks are made to confirm hearing aids and other equipment are working properly?
- 04What action was taken after the inspection about paraffin-based creams?
- 05How do you support each person to choose activities and take part in tasks that are meaningful to them?
This was an unannounced planned inspection based on the previous rating and covered all five key questions, including the premises and care provided. This explanation was written from the published report of 11 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stanley Lodge Residential Home
4 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Stanley Lodge Residential Home →
- July 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Stanley Lodge Residential Home →
- August 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2017Goodstayed GoodSafe: Requires improvement
- May 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 25 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
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