CQC report explained · a residential care home
What the CQC found at Stanhope Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People and relatives told inspectors they felt safe. Staff knew how to recognise and report abuse, incidents were reviewed, recruitment checks were carried out and infection controls were in place.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2023
Inspected but not rated; inspectors found people were protected from abuse and avoidable harm, with safe recruitment and infection controls.
This was an unannounced targeted inspection on 19 January 2023. It followed concerns about safeguarding people from abuse and staff recruitment. Inspectors also checked infection prevention and control.
The inspectors spoke with people, relatives and staff. They reviewed care records, staff recruitment files, supervision records and management documents. They found concerns were reported to the right organisations and investigated. Staff understood how to recognise and report abuse.
The home was inspected but not rated overall, and the Safe question was also inspected but not rated. The previous full inspection rating was Good in September 2019. This visit did not assess every part of Safe or the other four questions.
Safeguarding concerns were investigated
Potential abuse was reported to the local authority safeguarding team and the CQC. The registered manager investigated concerns and shared outcomes appropriately.
“Any incidents of potential abuse had been reported appropriately to the local authority safeguarding team as well as CQC and there was evidence of the registered manager carrying out full investigations into these.” from the report
People helped recruit staff
Some people living in the home took part in interviewing staff. The provider also carried out recruitment checks, including DBS checks.
“People were involved in the recruitment process, with some people taking part interviewing staff.” from the report
Staff understood abuse risks
Staff had safeguarding training and could explain what signs of abuse they would look for and when they should report a concern.
“Staff were trained how to recognise potential signs of abuse and put this training into practice.” from the report
Infection controls were in place
Inspectors were assured about the home's infection prevention arrangements, including the use of protective equipment and managing possible outbreaks.
“We were assured that the provider was using PPE effectively and safely.” from the report
This was not a full inspection
minorThe inspection only looked at specific safeguarding and recruitment concerns, with infection control also checked. The inspectors did not assess all of the Safe question or the other four questions.
“We have not changed the rating as we have not looked at all of the safe key question at this inspection.” from the report
- 01What safeguarding concerns have been raised since this inspection, and what were the outcomes?
- 02How are DBS and other recruitment checks completed for permanent and agency staff?
- 03How are people living in the home involved in interviewing and choosing new staff?
- 04How are accidents, incidents and near misses reviewed, and what changes have been made as a result?
- 05What infection prevention arrangements are currently in place, including the use of PPE and plans for an outbreak?
This was a targeted inspection of safeguarding, staff recruitment and infection control under Safe; it did not assess all of Safe or the other four key questions, and the previous Good rating was from the full inspection published in 2019. This explanation was written from the published report of 9 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2020
Inspected but not rated; inspectors found strong infection control arrangements during the coronavirus pandemic.
Inspectors visited the home on 7 August 2020 as part of a targeted review of infection prevention and control in care homes. The visit was announced and focused only on how the home managed infection risks during the pandemic.
Inspectors were assured that the home was managing visitors, social distancing, admissions, personal protective equipment, testing, cleaning and possible outbreaks safely. The layout of the site allowed staff to work in separate cottages, which reduced the risk of infection spreading.
The home also provided Wi-Fi and online activities so people could stay in touch with families and friends. Staff and residents received individual training and support so people became comfortable with face masks.
The service was inspected but not rated. This means the report does not give an overall quality rating or ratings for the other four areas of care.
Separate working areas
The layout of the site allowed staff to work in individual cottages. Inspectors said this reduced the risk of cross infection.
“Staff worked in individual cottages on the site which reduced the risk of cross infection.” from the report
Visitor controls
The home created an outside welcome area where visitors had their temperatures checked and were risk assessed. Staff also changed clothes and put on protective equipment before entering.
“The reception had created an external welcome area where temperatures were taken and all visitors were risk assessed.” from the report
Family contact
Wi-Fi and routers helped people keep in touch with families and friends and take part in online activities during the pandemic.
“The provider had installed Wi-Fi and routers to allow people to keep in contact with families and friends” from the report
Individual support
Training and education were adapted for staff and residents. This helped residents become comfortable with staff wearing face masks.
“The training and education of the staff and supported people had been inclusive and individual.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently welcomed, risk assessed and checked for signs of infection?
- 02How does the home currently manage personal protective equipment and staff changing arrangements?
- 03How often are people using the service and staff tested, and how are the results managed?
- 04How would the home manage an infection outbreak across the separate buildings?
- 05How would people keep in touch with family and continue activities if visiting restrictions were introduced?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not assess the other four key questions or provide an overall rating. This explanation was written from the published report of 27 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stanhope Lodge
3 rated inspections over 4 years: the service has held its Good rating throughout.
- February 2023Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2020Inspected but not ratedSafe: Inspected but not rated
- October 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 19 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.