CQC report explained · a nursing home
What the CQC found at Stanfield House Nursing Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found that people were protected from avoidable harm. Risks were recorded and reviewed, staffing exceeded assessed needs, medicines were checked, and the home was clean.
- Effective?
- Good
- People's needs were assessed and reviewed, staff training was maintained, and healthcare professionals worked with the home. Consent and best-interest decisions were recorded correctly.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's preferences and supported their independence and involvement in decisions.
- Responsive?
- Outstanding
- Care was highly personalised and flexible. Inspectors found exceptional support with end of life care, food, cultural and spiritual practices, family involvement and personal interests.
- Well-led?
- Outstanding
- The provider and management team were strongly focused on continuous improvement. People, relatives, staff and health professionals were involved, and feedback was acted on.
What inspectors found, June 2019
Rated Outstanding overall; inspectors found exceptional personalised care and leadership, with Safe, Effective and Caring rated Good.
Inspectors visited without notice on 14 and 18 February 2019. They spoke with people, relatives, staff and a visiting health professional. They observed care and checked care, medicines, complaints, safety and management records.
The home was rated Outstanding overall. Responsive care and leadership were Outstanding. Safe, Effective and Caring were rated Good. Inspectors found people received highly personalised care, with strong support for end of life care, cultural needs, food, healthcare and personal choices.
The home had improved from Good at the previous inspection, published on 20 January 2016. Inspectors found enough staff, safe medicines support, regular risk checks, good training and a clean environment. They also found strong systems for listening to families and improving care.
Personalised care
People and families were involved before admission and during care planning. Staff adapted care to individual communication, preferences, routines and changing needs.
“People were fully in charge of planning and refining their care.” from the report
End of life support
Staff received specific training and worked closely with health professionals. The home aimed to provide peaceful, respectful care that followed each person's wishes.
“People were extremely well supported at the end of their lives.” from the report
Cultural and spiritual needs
The home respected people's religious, cultural and spiritual practices, including food, clothing, hair care and worship.
“Careful attention was paid to people's spiritual and cultural beliefs so that their lifelong practices were respected” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and record my relative's needs before they move in, and how often would you review them?
- 02What staffing levels would be available for my relative, including nursing staff, and would agency staff be used?
- 03How would you support my relative's cultural, spiritual, dietary and personal routines?
- 04How would you involve our family in end of life planning and keep us informed if my relative's needs changed?
- 05How can families give feedback, and how does the home show that feedback has led to improvements?
This was an unannounced inspection of the care home, covering the premises and care provided across all five CQC questions. This explanation was written from the published report of 15 June 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stanfield House Nursing Home
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- June 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
Read what inspectors found at Stanfield House Nursing Home →
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- December 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.