CQC report explained · a nursing home
What the CQC found at Stallingborough Lodge Care Home Ltd
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found safe staffing and recruitment, timely medicines, suitable risk checks and effective infection prevention measures.
- Effective?
- Good
- People's needs were assessed and reviewed, and staff had training and supervision. People received suitable food, drinks and healthcare support, and consent and best-interest decisions were recorded.
- Caring?
- Good
- People were treated with kindness, dignity and respect. They were involved in decisions, supported to make choices and encouraged to remain independent.
- Responsive?
- Good
- Care records were detailed and up to date. Activities reflected people's interests, contact with relatives was supported, and complaints were acknowledged and answered promptly.
- Well-led?
- Good
- Managers monitored the quality of care and promoted an open, positive culture. The home consulted people, relatives and staff and worked with healthcare professionals.
What inspectors found, November 2021
Stallingborough Lodge Care Home was rated Good in every area; inspectors found safe, kind and personalised care.
Inspectors visited without notice on 14 September 2021 and 23 September 2021. They reviewed care records, risk assessments, staff recruitment and training records, and management documents. They spoke with staff and managers, observed care, and gathered feedback from people, relatives and healthcare professionals.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough suitably recruited staff, safe medicines processes, clean premises and effective infection control. People said they felt safe and well cared for.
People's care was personalised. Staff supported people's choices, dignity, independence, meals, activities and contact with relatives. Inspectors also found that managers monitored quality, worked well with outside professionals and responded to complaints in a timely way.
Safe medicines support
Inspectors found that medicines were given on time by trained staff. Regular checks were used to identify concerns or errors.
“People received their medicines on time from trained staff.” from the report
Kind and respectful care
People were listened to and treated with dignity. Staff knew people's choices and preferences and supported their independence.
“People were respected, listened to and well cared for.” from the report
Personalised activities
Activities were based on people's interests. People who did not want group activities could spend one-to-one time with staff doing something they chose.
“Activities were varied and planned based on people's interests.” from the report
Positive management
The managers monitored the service and encouraged an open culture. People, relatives and staff were regularly asked for their views.
“The registered manager and provider monitored the quality of the service regularly to make sure they continued to deliver a high quality standard of care and drive improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and update my relative's care plan after they move in?
- 02How will you manage my relative's medicines, including any medicines needed as and when required?
- 03What activities are available for someone with my relative's interests, and what one-to-one support is offered?
- 04How will you support my relative's dietary, communication and healthcare needs?
- 05How can I raise a concern or complaint, and how will you keep me informed of the response?
This was an unannounced inspection covering all five key questions, including specific checks on infection prevention and control during the COVID-19 pandemic. This explanation was written from the published report of 13 November 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2019
Stallingborough Lodge Care Home was rated Good; inspectors found kind, safe and personalised care, with only a minor issue about collecting relatives' feedback.
This was a scheduled inspection on 24 and 25 January 2019. One inspector visited, with support from an expert in dementia care on the first day. The first day was unannounced.
Inspectors spoke with people living there, relatives and staff. They observed care and reviewed care plans, medicine records, recruitment files, training records and management checks. They found people were safe, treated with kindness and supported to make choices.
The home provided activities, community visits and accessible information. Staff were trained and knew people's needs. The overall rating was Good, and all five areas were also rated Good. The previous inspection had also rated the service Good.
Kind and respectful staff
People and relatives described staff as kind and approachable. Inspectors observed compassionate, respectful care and staff taking time to understand people's preferences.
“We observed how staff supported people with dignity and respect and provided compassionate support in an individualised way.” from the report
Personalised care
Staff knew people's likes, dislikes and communication methods. People were supported to make choices and remain as independent as possible.
“Staff knew people's likes, dislikes and preferences. They used this detail to care for people in the way they wanted.” from the report
Good activities and community links
People could join activities based on their interests, including visits into the local community and events involving relatives.
“Activities enabled people to maintain friendships within their local community, attending coffee mornings, tai chi sessions and visiting local shops, hairdresser and the local pub.” from the report
Safe and clean environment
Inspectors found that the environment and equipment were assessed for safety. The home was clean and included signs and accessible areas for people living with dementia.
“The environment and equipment used had been assessed for safety.” from the report
Skilled staff
Staff had an induction, training and opportunities for supervision and appraisal. Inspectors found them competent and knowledgeable.
“Staff were competent, knowledgeable and skilled; and carried out their roles effectively.” from the report
Relatives' feedback records
minorInspectors said the records showing feedback from relatives could be better. The nominated individual agreed to review surveys and other ways of hearing from people who did not complete them or attend meetings.
“The record relating to feedback from relatives could be improved further.” from the report
- 01How do you now collect and record feedback from relatives who do not complete surveys or attend meetings?
- 02How do you decide whether staffing levels are enough when a resident's needs change?
- 03What happens when a medicine error is found, and how do you check that action has been taken?
- 04How will you make sure activities continue to reflect each resident's interests and preferences?
- 05How are care plans reviewed when there are changes in a resident's health or support needs?
This was a scheduled inspection of the care home, including both the premises and the care provided, and it considered all five CQC questions. This explanation was written from the published report of 16 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stallingborough Lodge Care Home Ltd
3 rated inspections over 5 years: the service has held its Good rating throughout.
- November 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Stallingborough Lodge Care Home Ltd →
- February 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Stallingborough Lodge Care Home Ltd →
- August 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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12 live-in carers within about an hour of North East Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,350 a week. 10 can care for a couple. 7 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.