CQC report explained · a residential care home
What the CQC found at Staley House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, social distancing, visiting and outbreak management.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, May 2021
Inspected but not rated; inspectors were assured about infection control and visiting arrangements.
This was a targeted inspection on 15 April 2021. It looked at infection prevention and control during the coronavirus pandemic. The visit was announced.
Inspectors were assured that the home was managing visitors, personal protective equipment, testing, social distancing and admissions safely. They also found up-to-date infection control policies and plans for preventing or managing outbreaks.
The home had a dedicated visiting area that was well ventilated and cleaned between visits. Staff supported people who needed to self-isolate and helped people access healthcare safely.
The service was inspected but not rated. This means the report does not give a full overall quality rating or ratings for most of the five areas inspectors normally consider.
Infection control
Inspectors were assured that the home was preventing visitors from catching and spreading infections.
“We were assured that the provider was preventing visitors from catching and spreading infections.” from the report
PPE and staff safety
Staff followed PPE guidance, and there was a separate space for changing before and after shifts.
“Staff were adhering to personal protective equipment (PPE) guidance and practices, and there was a space for staff to change before and after their shift.” from the report
Visiting arrangements
The home had a dedicated visiting room that was ventilated and cleaned between visitors.
“The room was well-ventilated and cleaned between visitors.” from the report
Support during isolation
People who found isolation difficult received extra support, and clear self-isolation plans were in place.
“For those people who struggled with isolation additional support was provided.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, and when were they last reviewed?
- 02How do you manage visiting if there is an infection outbreak or a person needs to self-isolate?
- 03How are people supported if they find isolation difficult?
- 04How do you make sure staff use PPE correctly and complete required testing?
- 05Can you show us the home's latest full CQC inspection report and current ratings for care, staffing and management?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 1 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Good in all five areas; inspectors found safe, kind and personalised care, with activities improved after earlier feedback.
This was an unannounced planned inspection on 7 January 2020. Inspectors spoke with people living at the home, relatives and staff. They reviewed care, medicines, recruitment and management records, and observed care.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from harm, medicines were handled safely, and there were enough trained staff.
People described staff as friendly, respectful and caring. Care plans recorded people's needs and preferences. The home provided activities, supported people's health and food needs, and managed complaints appropriately.
The previous inspection, published in July 2017, was also rated Good. The report says residents had asked for better activities, and the home responded by creating an activities coordinator role. People said activities had improved.
People felt safe
People told inspectors they felt safe. Risks were assessed and reviewed, and staff knew how to report safeguarding concerns.
“I feel well looked after and very safe here” from the report
Kind and respectful staff
Inspectors saw staff treating people with kindness, dignity and respect. People said staff knew them well and encouraged their independence.
“Our observations during the inspection showed that staff were very pleasant, professional, friendly and caring.” from the report
Personalised care
Care plans recorded what mattered to each person, including their preferences, routines and support needs. Staff updated them when needs changed.
“Plans of care were detailed and person centred. They gave staff information about what was important to and for the person, their likes, dislikes, routines and preferences.” from the report
Good food and health support
People's dietary needs were recorded and supported. Staff helped people to eat and drink, and supported access to health professionals and regular checks.
“During lunch time we observed that staff were attentive in helping those who needed assistance and encouraged people to eat and drink where necessary.” from the report
Responsive management
The home acted on feedback about activities by creating an activities coordinator role. People reported that activities had improved.
“People noted activities had improved since the activity coordinator had started.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you match my relative's care plan to their individual routines, preferences and changing needs?
- 02What activities are available now, and how will you support my relative's particular interests?
- 03How many staff are usually on duty at different times, and how do you respond if someone needs extra support?
- 04How will you support my relative's specific dietary, health or communication needs?
- 05How will you involve our family in reviews of care and decisions about treatment or daily routines?
This was an unannounced inspection covering all five CQC questions; the previous overall rating was Good and was published in July 2017. This explanation was written from the published report of 6 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Staley House Care Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- May 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 7 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Tameside
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 90 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.