CQC report explained · a residential care home
What the CQC found at Stakesby Road
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found safeguarding training, thorough risk assessments, safe medicine systems and appropriate recruitment checks. Staffing levels were adjusted for activities and outings.
- Effective?
- Good
- Staff had extensive training, regular supervision and appraisals. The home worked with health professionals and monitored people's health, nutrition and weight closely.
- Caring?
- Good
- Staff treated people with respect and dignity and adapted their communication to individual preferences. Inspectors observed trusting and respectful relationships.
- Responsive?
- Outstanding
- Care plans were highly personalised. People were supported with communication, sensory activities, independence goals and activities based on their interests and wishes.
- Well-led?
- Outstanding
- The manager was described as open, proactive and committed to improvement. Quality checks were comprehensive, with clear actions and timescales.
What inspectors found, June 2018
Stakesby Road was rated Outstanding overall; inspectors found good safety, effectiveness and caring, with outstanding responsiveness and leadership.
Inspectors visited on 26 March and 11 April 2018. The visits were announced. They reviewed care, medicines, staffing, training, records and how the home was managed. They also observed how staff supported people and spoke with relatives and professionals.
The home supported two people with profound and multiple learning disabilities at the time. Inspectors found safe care, suitable training, good health support and respectful relationships. Staff understood people's individual communication styles and adapted their approach to each person.
The home was rated Outstanding overall. Responsive care and leadership were rated Outstanding. Safe, Effective and Caring were rated Good. The previous overall rating was Good at the comprehensive inspection in October 2015.
Personalised support
Care plans gave detailed guidance about how each person should be supported. Relatives and professionals contributed to planning care.
“Support plans were written in an exceptionally person-centred way with detailed instructions on how to provide care which was appropriate to the person.” from the report
Communication and choice
Staff used technology, picture cards, photographs and other tools to help people communicate and make everyday choices.
“Potential barriers to communication were addressed through staff's in depth understanding of people's unique communication styles which were detailed in people's care records.” from the report
Meaningful activities
Activities reflected people's interests and included music, art, sensory storytelling, clubs and community activities. People were supported to work towards greater independence.
“Activities were offered as a result of consultation with people and their relatives about their interests.” from the report
Kind and respectful care
Inspectors observed staff adapting their approach to each person and saw relationships based on trust and mutual respect.
“This meant we observed meaningful relationships based on trust and mutual respect.” from the report
Strong leadership and improvement
The manager listened to people, relatives and staff and used quality checks and learning to improve the service.
“Comprehensive and exceptionally effective quality assurance systems were in place which were completed by the registered manager and senior managers from Wilf Ward Family Trust to monitor and improve the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess whether the home can meet my relative's particular communication and health needs before admission?
- 02How would my relative be involved in choosing activities and making everyday decisions?
- 03How do you make sure staffing levels are sufficient for personal care, outings and activities?
- 04How do you monitor nutrition, weight and other changes in health, and how quickly do you involve health professionals?
- 05How can relatives raise concerns, and how will they be kept informed about the response?
This was an announced inspection of the whole care home, including care, accommodation, safety, effectiveness, caring, responsiveness and leadership; the report says the previous comprehensive rating was Good in October 2015. This explanation was written from the published report of 30 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stakesby Road
2 rated inspections over 2 years: the service has improved, from Good to Outstanding.
- June 2018Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- August 2011
Registered with the Care Quality Commission on 5 August 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.