CQC report explained · a residential care home
What the CQC found at Stainton Way
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that people were protected from avoidable harm. Risk assessments, safeguarding arrangements, medicines, staffing, recruitment, fire safety and infection control were managed safely.
- Effective?
- Good
- This key question was not inspected during this visit. Its previous rating was used to calculate the overall rating.
- Caring?
- Outstanding
- This key question was not inspected during this visit. Its previous rating was used to calculate the overall rating.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was used to calculate the overall rating.
- Well-led?
- Good
- Inspectors found a positive, person-centred culture. The management team sought feedback, used audits and action plans, and worked with outside professionals.
What inspectors found, August 2022
Rated Good; inspectors found people were safe and well supported, with strong medicines, infection control and management systems.
The inspection took place without notice on 20 July 2022. Inspectors spoke with two people, 15 relatives, four staff and the registered manager. They also checked care records, medicines records, staff recruitment files and management audits.
People and relatives said they felt safe and were happy with the care. Inspectors found personalised risk assessments, safe medicines systems, appropriate fire checks and suitable infection control measures. They also found enough staff and safe recruitment checks.
The home was rated Good overall. Safe and Well-led were both rated Good. This inspection did not examine Effective, Caring or Responsive, so those ratings were carried forward from the previous inspection.
People felt safe
People and relatives told inspectors they felt safe. Staff knew people well and understood how to protect them from abuse.
“People and their relatives told us they felt safe living at Stainton Way care home, and they were happy with their care and support.” from the report
Safe medicines
Medicines were given as prescribed and records were completed accurately. There was individual guidance for medicines taken only when needed.
“People received their medicines as prescribed and at the right time. Medicine records were accurately completed.” from the report
Person-centred culture
Inspectors found that staff valued people's individuality and put their needs and wishes at the centre of the service.
“The provider and management team worked hard to instil a culture of care in which staff truly valued and promoted people's individuality and protected their rights.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you review and update my relative's personalised risk assessments?
- 02How do you make sure medicines taken only when needed are given safely and recorded accurately?
- 03How will you support visits and infection control if COVID-19 or another infection risk changes?
- 04How can relatives raise concerns, and how will the home show what action was taken?
- 05How do you use feedback from house meetings, relatives' questionnaires and audits to improve care?
This was a planned but unannounced inspection of Safe and Well-led, including infection control; the other key-question ratings were carried forward from the previous inspection. This explanation was written from the published report of 18 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, May 2019
Rated Good overall, with Outstanding caring; inspectors found safe, personalised support and strong leadership.
This was an unannounced planned inspection on 24 April and 2 May 2019. Inspectors reviewed records, spoke with people, relatives, staff and professionals, and observed care. They looked at all five CQC areas.
The home was rated Good for being safe, effective, responsive and well-led. Inspectors found that risks and medicines were managed safely, staffing was sufficient, people received effective support, and care plans reflected their needs and preferences.
Caring was rated Outstanding. Inspectors saw exceptionally kind support and found that people were valued as individuals, encouraged to remain independent and supported to enjoy meaningful activities.
The overall rating stayed Good, the same as at the previous inspection published in November 2016. The caring rating improved to Outstanding.
Exceptionally caring staff
People and relatives consistently described staff as extremely caring. Inspectors saw repeated examples of kindness, enjoyment and support that improved people's quality of life.
“Throughout the inspection we saw countless examples of extremely kind and caring support being delivered.” from the report
Respect and independence
The home encouraged people to maintain their skills, take part in everyday tasks and make choices about their care. Staff treated people as individuals.
“Protecting and increasing people's independence was at the heart of the support they received.” from the report
Safe medicines and staffing
Medicines records were complete, storage was secure and staff had their competence checked. Inspectors also found enough staff to provide safe support.
“Medicine administration records (MARs) contained clear instructions and were completed without errors or gaps.” from the report
Personalised activities and care
Care plans included people's histories, relationships, interests and preferences. Activities were based on what people enjoyed, and people were supported to communicate in suitable ways.
“Care plans contained information on people's life history, relationships and events of importance and hobbies and interests.” from the report
Quality improvement
The provider and manager used several checks to monitor standards. The home also worked with outside professionals, including on a project to improve hydration and reduce urinary tract infections.
“A wide-range of quality assurance checks were carried out by the provider and registered manager to monitor and improve standards at the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt the care plan and daily support to my relative's personal history, interests, communication needs and preferences?
- 02How do you make sure staffing levels remain sufficient, especially when people need more support or staff are absent?
- 03How are medicines checked and how often are staff assessed as competent to administer them?
- 04What activities would be available for my relative, based on their hobbies and interests?
- 05How would you involve my relative, family members or an advocate in decisions about their care?
This was a planned inspection covering all five CQC questions, including both the premises and the care provided; the overall rating was compared with the previous inspection published in November 2016. This explanation was written from the published report of 24 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Stainton Way
3 rated inspections over 6 years: the service has held its Good rating throughout.
- August 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- May 2019Goodstayed GoodSafe: GoodWell-led: Good
- November 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Middlesbrough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 31 can care for a couple. 9 years' experience on average.
“I found Alison to be kind , caring helpful concencious... Alison has a heart of gold”
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.