CQC report explained · a residential care home
What the CQC found at 114 Douglas Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe medicines systems, suitable recruitment checks and plans to manage risks. Staff understood safeguarding procedures and how to report concerns.
- Effective?
- Good
- Staff had training to support people’s health, medicines, nutrition and independence. People had access to health services, and mental capacity and lawful restrictions were considered.
- Caring?
- Good
- Staff were kind, patient and respectful. They supported communication, privacy, dignity, choice and independence, and kept relatives informed after stays.
- Responsive?
- Good
- Care plans were personalised and reviewed during each respite period. People chose activities and how to spend their time, and people and relatives knew how to raise concerns.
- Well-led?
- Good
- The registered manager and staff were seen as approachable and supportive. Audits, visits, surveys and action plans were used to monitor the service and make improvements.
What inspectors found, January 2019
Rated Good; inspectors found safe, kind and personalised respite care, with the home’s design not fully aligned with best-practice guidance.
This was an unannounced inspection on 7 December 2018. One inspector observed care, spoke with two people, four relatives, four staff and the registered manager, and reviewed three care plans and the home’s quality checks.
The home provides respite care for people with a learning disability. It can accommodate up to 13 people, with 87 people using it throughout the year. Five people were staying there during the inspection.
Inspectors rated all five areas Good: Safe, Effective, Caring, Responsive and Well-led. They found enough staff, safe medicines practice, suitable training, kind staff, personalised support and systems to monitor quality.
The overall rating stayed Good, as it was at the previous inspection in July 2016. The report says the building had not been designed in line with some best-practice guidance, but the service was managed to promote choice, independence and inclusion.
Safe medicines support
Medicines were checked before each respite stay. Staff had medicine training and understood what each person needed and why.
“Medicines were stored and managed safely. Prior to each respite stay, up to date information was obtained about what medicines people needed.” from the report
Kind and respectful staff
Staff listened patiently and supported people in a positive way. They respected privacy and dignity and encouraged people to make choices.
“When staff spoke about people they did so in a kind and respectful way and ensured people's right to privacy and dignity was respected.” from the report
Personalised respite care
Care plans included people’s preferences, interests and support needs. Staff knew people well and helped them take part in activities they enjoyed.
“The support plans were personalised to each individual and contained information to assist staff to provide support.” from the report
Quality monitoring
The home used audits, safety checks, surveys and action plans to identify and track improvements.
“Where concerns were identified, action was taken to improve quality and the action plan and improvements were monitored and reviewed.” from the report
Building design and best-practice guidance
minorInspectors said the service had not been designed in line with the values behind Registering the Right Support and other best-practice guidance. They also said the service was managed so that choice, independence and inclusion were promoted.
“The care service was not developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance.” from the report
- 01How will you update my relative’s care plan and medicines information before each respite stay?
- 02How will staff support my relative’s preferred way of communicating, especially if they have limited verbal communication?
- 03What activities and outings could my relative take part in during a respite stay?
- 04How would you support my relative’s specific health, dietary or epilepsy needs?
- 05What changes are being made, if any, in response to the building design not aligning with Registering the Right Support guidance?
This was an unannounced inspection covering all five CQC questions, the premises and the care provided; the report says end-of-life care was not being provided at the time. This explanation was written from the published report of 4 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 114 Douglas Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 26 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.