CQC report explained · a residential care home
What the CQC found at St Theresa's Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found detailed risk assessments, safe medicines systems, suitable recruitment checks and enough staff available during the inspection.
- Effective?
- Good
- Staff received training, supervision and appraisals. People were supported with food choices, health appointments and appropriate mental capacity and liberty safeguards processes.
- Caring?
- Good
- Inspectors observed warm and respectful relationships. People were involved in decisions, treated with dignity and supported to remain as independent as possible.
- Responsive?
- Good
- Care plans recorded people's needs, preferences, interests and life history. The home provided varied activities and recorded people's end-of-life wishes.
- Well-led?
- Good
- Inspectors found an approachable management team, regular staff communication, quality audits and opportunities for people and relatives to give feedback.
What inspectors found, February 2019
St Theresa's Rest Home was rated Good; inspectors found safe, kind and personalised care with no serious risks or concerns identified.
The inspection was unannounced and took place on 8 January 2019. One inspector and an expert-by-experience spoke with eight people, six staff and 11 relatives. They reviewed care records, risk assessments, medicine records, staff files and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found detailed care plans and risk assessments, safe medicines systems, suitable staff checks, regular training and good access to health professionals.
People were seen being treated with kindness and respect. They had choices about food and daily life, personalised activities and support with their cultural and religious needs. People and relatives knew how to raise concerns, and inspectors found no serious risks or concerns.
Detailed risk planning
Risk assessments covered areas such as mobility, diabetes, pressure sores, behaviour and nutrition. They gave staff clear guidance and were reviewed monthly or sooner if needs changed.
“Risk assessments were detailed and person-centred and gave clear information and guidance on how care staff were to support people with their identified risk and to keep them safe and free from harm.” from the report
Safe medicines
Medicine records were complete, with no gaps identified. Staff had medicine training and regular checks of their competence.
“People received their medicines safely, on time and as prescribed.” from the report
Kind and respectful care
People and relatives described staff as kind and caring. Inspectors saw people being treated with dignity and their requests being acted on.
“We observed caring and respectful interactions between people and care staff.” from the report
Strong oversight
The home used audits, meetings and feedback to check care quality and act on issues. Staff said the management team was available and supportive.
“Management oversight processes in place allowed the service to check the quality of care and support that people received so that where required the appropriate improvements, learning and development of the service could be implemented.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's risks if their mobility, nutrition, behaviour or health needs change?
- 02How will you support my relative if they need medicines prescribed for use only when needed?
- 03What activities would suit my relative's interests, hobbies and cultural or religious preferences?
- 04How will you involve me and my relative in reviewing the care plan and making decisions about care?
- 05How can we give feedback or raise a concern, and how will you tell us what action has been taken?
This was an unannounced inspection covering all five key questions; the report says the previous overall rating was Good and remained Good. This explanation was written from the published report of 14 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Theresa's Rest Home
5 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016Requires improvementstayed Requires improvementSafe: Requires improvementWell-led: Requires improvement
- December 2015Requires improvementstayed Requires improvementSafe: InadequateEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2015Requires improvementSafe: InadequateEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- March 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 27 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Enfield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 79 can care for a couple. 11 years' experience on average.
“Over the time he spent with them he got to know our parents very well and became like part of the family, even joining in family celebrations.”
“Charity would take Nan on holidays day trips and shopping adventures”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.