CQC report explained · a nursing home
What the CQC found at St Teresa's Home for the Elderly
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, medicines were handled safely, infection controls were in place and there were enough staff.
- Effective?
- Good
- People's needs were assessed and reviewed. Staff had the training and support needed, and people were supported with food, health needs, consent and best-interest decisions.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's preferences and supported them to make choices and stay in control of their care.
- Responsive?
- Good
- Care was personalised and reflected people's needs, beliefs and interests. People could take part in activities, keep in touch with family and raise complaints.
- Well-led?
- Good
- The home was consistently managed by an experienced leadership team. Audits, development plans and feedback were used to monitor and improve care.
What inspectors found, June 2023
St Teresa's Home for the Elderly is rated Good in all five areas; inspectors found safe, kind and personalised care.
This was the first inspection since the home was registered. One inspector visited on 20 December 2022 and 12 January 2023. The first day was unannounced. The inspector spoke with people living there, a relative and staff, and reviewed care, medicines, recruitment and management records.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were safe, medicines were managed properly, and there were enough trained staff. The home was clean and people received support with their health, food, choices and communication.
Inspectors found a warm and compassionate culture. People and relatives spoke positively about kind and respectful staff, personalised care, activities, family involvement and end of life support. The home had systems for checking quality, learning from incidents and responding to complaints.
Kind and compassionate care
Inspectors found a warm culture where staff treated people with kindness, dignity and respect.
“The service was very caring with a warm and compassionate approach underpinned by a strong Christian ethos.” from the report
Safe support
Risks were identified and managed. Medicines, staffing, recruitment and infection prevention were all found to be safe.
“People were supported safely. Risks were identified, assessed and managed.” from the report
Choice and independence
People were involved in decisions about their care and were supported to remain in control of their daily lives.
“People were enabled to make choices for themselves and staff ensured people understood and were in control of their care and support.” from the report
Activities and relationships
People were supported to join activities they enjoyed and to maintain relationships with family and friends.
“People were encouraged and supported by staff to participate in social activities, both in the care home and out in the local community, which reflected their social interests and wishes.” from the report
End of life support
People's end of life wishes, including spiritual and cultural wishes, were discussed and recorded.
“People's wishes for their end of life, including their spiritual and cultural wishes, were discussed and recorded.” from the report
Inspectors raised no specific concerns in this report.
- 01How has the planned electronic care planning system progressed since the inspection?
- 02What further adaptations have been made to support people's mobility around the home?
- 03How will you assess and record my relative's personal, spiritual and cultural wishes?
- 04What activities are currently available that match my relative's interests and wishes?
- 05How will my relative and our family be involved in reviewing their care and raising concerns?
This was the first inspection of the newly registered home and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 13 June 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Teresa's Home for the Elderly
3 rated inspections over 7 years: the service has held its Good rating throughout.
- June 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at St Teresa's Home for the Elderly →
- March 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2021
Registered with the Care Quality Commission on 1 December 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Merton
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