CQC report explained · a residential care home
What the CQC found at St Saviours Road
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, May 2021
St Saviours Road was inspected but not rated; inspectors found strong COVID-19 controls but some gaps in social distancing and infection risk planning.
This was an announced, targeted inspection on 14 April 2021. It looked at infection prevention and control during the COVID-19 pandemic, rather than the full range of care provided. Three people were living in the home.
Inspectors found several good measures. Visitors had temperature checks, were asked to take a lateral flow test, and were expected to wear PPE. People and staff were tested regularly, the home had cleaning arrangements, and staff had infection control training.
There were also weaknesses. Social distancing was not always possible at the entrance or in the office. Some ventilation and laundry arrangements were not fully covered by written risk assessments or procedures. The service was inspected but not rated, so this report does not give an overall quality rating.
Visitor checks
Visitors had temperature checks, were asked to take a lateral flow test, and were expected to wear PPE and keep their distance.
“On arrival at the service all visitors had their temperature taken and were asked to carry out a Lateral Flow Device (LFD) COVID-19 test before they could enter the home.” from the report
Testing and outbreak planning
The home had regular testing for people and staff, daily temperature checks and plans for possible COVID-19 infections.
“The home had remained COVID-19 free and had contingency plans should any person or staff come into contact with anyone with COVID-19 or test positive.” from the report
Cleaning and staff training
There was a regular cleaning schedule, and staff had training in infection control, PPE, hand washing and oral hygiene.
“All staff wore PPE and had received training on infection control, putting on and taking off PPE, supporting people with oral hygiene and hand washing.” from the report
Social distancing at entry
needs fixingThe entrance was too crowded at times for safe distancing and for visitors to put on PPE safely. Inspectors also saw staff not keeping a safe distance from them.
“On arrival at the home whilst signing the visitor's book, there was also a staff member and a service user in the hallway, so it was not easy to remain socially distant.” from the report
Ventilation risk assessment
needs fixingThe office door could be closed for confidentiality when the conservatory was in use, but the risks and limits on closing it had not been recorded.
“This had not been highlighted as part of the home's risk assessment or consideration given to how long the office door could be closed before ventilation was needed.” from the report
Written laundry procedure
needs fixingThe manager explained what would happen to laundry if someone had or was suspected of having an infection, but this was not written down.
“The manager was clear about what would happen in terms of laundry should anyone have an infection or be suspected of having an infection but there was no written procedure.” from the report
- 01What changes were made to the entrance so visitors can put on PPE and keep a safe distance?
- 02How is ventilation managed when the office door is closed for confidentiality?
- 03Has a written procedure now been introduced for laundry if someone has, or may have, an infection?
- 04What alternative activities are now available for residents who do not attend a day centre?
This was an announced, targeted inspection of infection prevention and control measures during the COVID-19 pandemic, and it did not provide a full service rating. This explanation was written from the published report of 6 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
St Saviours Road was rated Good; inspectors found safe, kind and personalised care, with positive changes after a change of provider.
The inspection took place on 14 August 2018 and was announced. One inspector observed care, spoke with the manager and staff, reviewed care plans, medicine records, staff files, rotas and training records, and later spoke with three relatives.
The home supported three people with learning disabilities and some physical or sensory disabilities. Inspectors found people were safe, medicines were given safely, staffing was suitable, and staff had the skills to support people's needs.
Inspectors also found kind relationships, respect for privacy and independence, detailed care plans, suitable activities and good communication support. All five areas were rated Good, and the home remained Good after its previous inspection in March 2017.
Personalised safety planning
Risk assessments covered people's individual needs and activities. Staff used incident reviews to identify patterns and reduce risks.
“Risk assessments were completed that enabled them to do the activities they chose and ensured staff were aware of all the support people needed to keep them safe.” from the report
Skilled staff
Staff reported a thorough induction, regular training and ongoing support. Training included areas linked to the needs of people living in the home.
“Staff had the skills and knowledge to support people and meet all their needs.” from the report
Kind and respectful care
Inspectors saw warm, patient relationships. Staff supported people to make choices, develop skills and have privacy in their own rooms.
“People's dignity, independence and privacy was promoted. Staff knew people, their preferences and support needs well.” from the report
Individual activities and communication
Activities reflected people's interests and goals. Staff used different communication tools and adapted care information to people's needs.
“People had in-depth care plans that detailed their care needs, choices and preferences.” from the report
Positive management changes
Staff and relatives spoke well of the management team. Inspectors found regular audits and a supportive team culture after the change of provider.
“There was a team working culture and positive changes had been introduced by the new provider.” from the report
Inspectors raised no specific concerns in this report.
- 01How many people are living at the home now, and are staffing levels still suitable for their needs?
- 02How are people's risk assessments and positive behaviour support plans reviewed when their needs or routines change?
- 03How do you make sure staff understand each person's communication methods, preferences and goals?
- 04What activities and opportunities for building independence are available for my relative?
- 05How can relatives raise concerns, and how are concerns recorded and acted on?
This was a planned, announced inspection of the overall service and all five questions; the Provider Information Report was not reviewed because of the change of provider. This explanation was written from the published report of 19 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Saviours Road
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2017
Registered with the Care Quality Commission on 1 October 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.