CQC report explained · a residential care home
What the CQC found at St Petroc's Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, July 2022
St Petroc's Care Home is rated Good overall; inspectors found safe, effective and well-led arrangements, but some medicine and safeguard records needed improvement.
This was an unannounced focused inspection on 27 June 2022. Inspectors reviewed six care plans, 19 medicine records and three staff recruitment files. They also spoke with people, staff, the manager and healthcare professionals.
The home was rated Good for Safe, Effective and Well-led. Inspectors found enough staff, robust recruitment, suitable training, safe medicines systems and good communication with healthcare professionals. People said they felt safe and well cared for.
There were some recording weaknesses. Care plans did not give enough guidance about some medicines taken when needed, and oversight of two liberty safeguards was not effective at the time of the visit. The home provided evidence that this was corrected the next day.
Staffing
There were enough staff to meet people's needs, and the home was fully staffed without using agency workers at the inspection.
“The service had sufficient numbers of staff to meet people's needs. The service was not using any agency staff at the time of this inspection.” from the report
Care planning
Care plans recorded people's needs and how staff should support them, including input from healthcare professionals.
“Each person had a care plan which clearly recorded their needs and how they were to be met, including the involvement of any external healthcare professionals.” from the report
People felt safe
People told inspectors they felt safe with staff. Staff knew how to recognise abuse and had training on keeping people safe.
“People told us they felt safe with the staff that supported them.” from the report
Healthcare communication
Healthcare professionals said staff reported concerns quickly and responded well when someone became unwell.
“They are responsive and good at letting us know if someone is unwell.” from the report
Medicines taken when needed
needs fixingSome care plans did not explain clearly enough when medicines taken when needed should be given or how their effect should be checked. Inspectors recommended improving these records.
“However, people's care plans did not contain information to help them make consistent decisions and to evaluate the effectiveness of when required medicines were used.” from the report
Liberty safeguard records
needs fixingThe manager did not have effective oversight of two liberty safeguard authorisations or when they needed review at the time of inspection. The home said it put a process in place the next day.
“However, the registered manager did not have an effective recording system to provide them with oversight of any authorisations that were in place and when they would require a review.” from the report
Building layout
minorSome areas were not suitable for people with mobility problems or cognitive impairment. The manager said the home would only place people in rooms suitable for their needs.
“The layout of some areas of the service was not suitable for people with mobility issues or cognitive impairment.” from the report
- 01How do you now record when-needed medicines, including when staff should give them and how you check whether they worked?
- 02How are liberty safeguard authorisations recorded and reviewed, and who checks that review dates are not missed?
- 03Which bedrooms and areas are suitable for someone with my relative's mobility or cognitive needs?
- 04How are staff using and checking the new electronic care planning system?
- 05What staffing levels do you have now, and are agency staff being used?
This was an unannounced focused inspection of Safe, Effective and Well-led; Caring and Responsive were not inspected and their ratings were carried forward from the previous inspection. This explanation was written from the published report of 19 July 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2022
St Petroc's Care Home was inspected but not rated; inspectors found good COVID-19 infection control arrangements.
Inspectors visited on 1 February 2022 with one day's notice. This was a targeted inspection focused on infection prevention, control and visiting arrangements during the COVID-19 pandemic. They also asked about staffing pressures.
Inspectors were assured that the home was managing infection risks. It used zoning, separate staff changing areas, personal protective equipment and cleaning measures. Extra equipment on each floor reduced the need to move items between floors.
People said the home had followed suitable infection control and visiting guidance. The home met the requirement about COVID-19 vaccination for non-exempt staff and visiting professionals. The service was inspected but not rated, so this report does not provide a full rating of the home's overall care.
Containing outbreaks
The home used zoning to reduce the risk of COVID-19 spreading between residents.
“The service had successfully used zoning, to stop an outbreak of COVID-19 spreading to other residents.” from the report
Reducing cross infection
Staff changed into uniforms and put on PPE in a separate entrance. Equipment was also kept on each floor to reduce movement around the home.
“A separate entrance had been created for staff, where they changed into their uniforms and don PPE, (personal protective equipment, such as gloves and masks).” from the report
Visiting arrangements
People confirmed that the home followed appropriate infection control and visiting guidance during the pandemic.
“People confirmed that the service had followed appropriate guidance regarding infection control and visiting throughout the pandemic.” from the report
Inspectors raised no specific concerns in this report.
- 01How are zoning and separate areas used now if there is an infection outbreak?
- 02How do staff change clothes and put on PPE before entering care areas?
- 03How are visitors currently managed, and what happens when infection risks increase?
- 04What staffing pressures are there now, and how could they affect residents' care?
- 05How do you make sure equipment is cleaned or kept on the correct floor?
This was a targeted inspection of infection prevention, control and visiting arrangements, with questions about staffing pressures; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 16 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Petroc's Care Home
4 rated inspections over 6 years: the service has held its Good rating throughout.
- July 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2022Inspected but not ratedSafe: Inspected but not rated
- February 2020Goodup from Requires improvementSafe: GoodEffective: Requires improvementWell-led: Good
- January 2019Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- August 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 20 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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