CQC report explained · a residential care home
What the CQC found at St Peters Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, admissions, hygiene and managing outbreaks.
- Effective?
- Good
- This question was not covered by this targeted inspection.
- Caring?
- Good
- This question was not covered by this targeted inspection.
- Responsive?
- Good
- This question was not covered by this targeted inspection.
- Well-led?
- Good
- This question was not covered by this targeted inspection.
What inspectors found, February 2021
St Peters Court was rated Good overall; a targeted inspection found strong infection control arrangements, but Safe was inspected without a rating.
Inspectors visited on 4 February 2021. This was an announced, targeted inspection focused on infection prevention and control during the coronavirus pandemic.
They were assured that the home managed visitors, shielding, social distancing, admissions, PPE, testing, hygiene and infection outbreaks appropriately. Staff had suitable training and the home had enough PPE.
The overall service rating was Good. However, this inspection did not give a rating for Safe and did not assess the other four questions.
PPE supplies and storage
The home had enough suitable PPE. It was stored hygienically, and staff had separate areas for putting it on, removing it and disposing of it.
“The home had sufficient supplies of appropriate PPE which was stored hygienically and kept safe” from the report
Staff infection control training
All staff, including catering and housekeeping staff, had training in infection prevention and control, including PPE and hand hygiene.
“All staff, including catering and housekeeping staff had undertaken training in infection prevention and control.” from the report
Staffing arrangements
Staff did not work across different care homes. They maintained social distancing and used PPE in line with government guidance.
“There was no cross working of staff between care homes.” from the report
COVID-19 knowledge
Senior staff understood how to support people who had tested positive or had symptoms of COVID-19.
“Staff demonstrated a good knowledge of how to support people that had tested positive or were showing symptoms of COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are suitable PPE supplies stored and checked now?
- 02Do any staff currently work across different care homes?
- 03How often do staff receive training in PPE, hand hygiene and infection prevention and control?
- 04How are new admissions tested and supported safely?
- 05What arrangements are in place to prevent or manage an infection outbreak?
This was an announced, targeted inspection of infection prevention and control; Safe was inspected but not rated, and the other four questions were not covered. This explanation was written from the published report of 27 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2018
Rated Good; inspectors found safe, kind and personalised care, with some care plans needing more detail.
This was an unannounced inspection on 6 September 2018. One inspector spoke with people living in the home, relatives, staff and a visiting professional. They observed care and mealtimes and checked care records, medicines records, staffing, recruitment, training, maintenance and quality checks.
People told inspectors they felt safe and well cared for. Staff understood safeguarding, medicines were managed safely, staffing levels were considered sufficient, and risks, accidents, repairs and infection control were monitored. People had access to health professionals and staff followed professional advice.
Inspectors found kind and respectful care. People had choices about daily routines, food and activities. The home offered regular activities, community links and support for people living with dementia. The service was rated Good in all five areas, the same overall rating as at the previous inspection in May 2016.
People felt safe
People said they felt safe in the home and with the staff supporting them. Inspectors also found safeguarding procedures and risk assessments in place.
“People told us they were safe and were well cared for.” from the report
Kind and respectful staff
Staff spent time with people, listened to them and explained what they were doing. People’s privacy, dignity and personal preferences were respected.
“Staff interacted in a caring and patient manner with people.” from the report
Health and nutrition support
People could access health professionals and staff followed their advice. The home offered food choices and supported people who needed help to eat and drink.
“People were supported to access community health services to have their healthcare needs met.” from the report
Activities and community links
There were daily activities based on people’s interests, including outings, reminiscence work and contact with local groups.
“A varied programme of activities was available that took place each day and they were planned according to the interests of people.” from the report
Quality monitoring
The home used audits, feedback, complaints and incident reviews to monitor the service and identify learning.
“Systems were in place that continuously assessed and monitored the quality of the service.” from the report
Communication plans needed more detail
needs fixingInspectors advised that communication support plans should give clearer guidance about how people communicated when they could not express their needs verbally.
“We advised communication support plans should provide detailed information to inform staff how a person communicated, if they could not make their needs known verbally.” from the report
Care plans needed clearer guidance
needs fixingSome care plans did not fully explain how staff should support the person or what the person could do independently. The regional manager said this would be addressed.
“We advised that care plans should provide more guidance for staff about how support should be provided to the person including what the person could do themselves to maintain their independence.” from the report
- 01Have communication support plans been updated to explain how each person communicates when they cannot make their needs known verbally?
- 02Have care plans been updated to show how staff should support each person and what they can do independently?
- 03How are staffing levels checked during busy periods and when people’s needs change?
- 04How are people and relatives involved in reviewing care plans and changes in health or support needs?
- 05What activities and outings are currently available for people living with dementia?
This was an unannounced inspection covering the overall service and all five CQC questions; the ratings remained Good from the May 2016 inspection. This explanation was written from the published report of 26 September 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Peters Court
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2018Goodstayed Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- November 2011
Registered with the Care Quality Commission on 1 November 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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30 live-in carers within about an hour of North Tyneside
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,130 a week. 26 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
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