CQC report explained · a residential care home
What the CQC found at St Peter's Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed, medicines records were complete, staffing was sufficient and recruitment checks were carried out.
- Effective?
- Good
- People received support based on their needs, choices and health requirements. Staff had relevant training and people were helped with healthy eating and health appointments.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were supported to make decisions and do tasks such as laundry, cooking and shopping.
- Responsive?
- Good
- Care plans included people's communication needs, routines, interests and preferences. People were supported to take part in activities such as swimming, yoga, trips and holidays.
- Well-led?
- Good
- Inspectors found clear management arrangements, regular staff support and quality checks. The manager used audits, meetings and feedback to monitor and improve the service.
What inspectors found, March 2019
Rated Good; inspectors found safe, kind and personalised care, with some care plan duplication and maintenance work still needed.
This was an unannounced planned inspection on 12 February 2019. Two inspectors spoke with people, staff and managers, observed care, and checked two care plans and other records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, trusted staff and were supported to make choices, build independence and take part in activities they enjoyed.
Inspectors found safe medicine systems, enough staff, suitable training and good links with health professionals. They noted that some care plans were repetitive and that the building and grounds needed maintenance and decoration.
The home was also rated Good at the previous inspection in 2016. This inspection found that the overall rating remained Good.
Choice and independence
People were supported to make everyday decisions and take positive risks. Staff helped them develop life skills and take part in activities they chose.
“People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible;” from the report
Kind relationships
People described staff as kind and caring. Inspectors saw staff adapting their support and helping people remain independent.
“We saw that people received support from staff that were consistently kind and caring.” from the report
Safe medicines and staffing
Medicine records were complete and guidance was available for medicines given when needed. Inspectors also found enough staff and safe recruitment checks.
“Medicines administration records (MARs) were fully completed, indicating people received their medicines as and when they needed them.” from the report
Support for health
People were supported to attend health appointments and staff worked with relevant health professionals when people's needs changed.
“People were supported to attend appointments with health care professionals to maintain good health, including GP, opticians, chiropodist, community nurses and psychiatrists.” from the report
Quality monitoring
The manager used regular audits, meetings and visits to check the quality of care and identify improvements.
“The registered manager completed weekly, monthly and quarterly audits, which were reported to their senior manager.” from the report
Care plan duplication
minorSome care plan information was repetitive and the plans had been printed twice. Inspectors said this made them harder to navigate.
“some parts of the care plan were repetitive, care plans were printed twice which made the care plans harder to navigate.” from the report
Maintenance and decoration
minorThe home was clean, but parts of the building and grounds needed refurbishment, maintenance and decoration. The provider planned to carry out the work.
“the building and the grounds needed some maintenance and decoration work.” from the report
- 01Have the duplicated and repetitive care plans been corrected, and how do you make sure staff can quickly find the current information?
- 02What maintenance and decoration work was planned for the building and grounds, and has it now been completed?
- 03How are people involved in choosing activities, menus and everyday decisions?
- 04How do you review medicines given when needed, and how do you record that they were effective?
- 05How do you keep families informed about changes in their relative's care and support?
This was an unannounced planned inspection covering all five questions and both the premises and the care provided. This explanation was written from the published report of 22 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Peter's Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 24 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Hertfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 82 can care for a couple. 12 years' experience on average.
“She handled the new situation in front of her with such professionalism and I felt I could trust her 100%.”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.