CQC report explained · a residential care home
What the CQC found at St Marys Riverside
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, staffing levels were sufficient, recruitment checks were completed and medicines were managed safely. Infection prevention arrangements were also found to be effective.
- Effective?
- Good
- People's needs were assessed in detail and staff worked with health professionals. Inspectors found that staff were trained and supported, food and drink needs were met, and the home followed the Mental Capacity Act.
- Caring?
- Outstanding
- Staff were exceptionally kind, compassionate and respectful. Inspectors found that people were supported to keep their dignity and independence, and were involved in decisions about their care.
- Responsive?
- Good
- Care plans reflected people's histories, choices and preferences. The home provided varied activities, supported relationships and offered personalised end-of-life care.
- Well-led?
- Outstanding
- Inspectors found exceptional leadership, an inclusive culture and strong quality checks. Managers acted on improvements, shared learning and involved people, relatives and staff.
What inspectors found, September 2023
St Marys Riverside was rated Outstanding overall, with exceptionally caring and well-led support and Good ratings in the other areas.
This was the first inspection since the home registered. Inspectors visited on 18 and 21 April 2023. The first day was unannounced. They spoke with 17 people, 8 relatives, 10 staff and 2 visiting health and social care professionals. They also reviewed care, medicines, staff and management records.
The home was rated Outstanding overall. Caring and well-led were rated Outstanding. Safe, effective and responsive were rated Good. Inspectors found personalised care, kind staff, enough staff to meet people's needs, safe medicines systems and strong leadership.
People and relatives gave very positive feedback. Inspectors found that staff promoted dignity, independence, choice and involvement. Activities were varied and tailored to people's interests. The home also worked with other services to support people's health and wellbeing.
The ratings describe the quality found during this inspection. The home had no previous inspection rating because it was newly registered. CQC said it would continue to monitor information received about the service.
Strong leadership
Managers created a positive, inclusive culture where people were at the centre of the service. Staff felt valued and were encouraged to suggest improvements.
“The management team were dedicated and determined to ensure people were at the heart of the service.” from the report
Safe staffing and medicines
Inspectors saw enough staff on duty to meet people's needs. Recruitment checks, medicines processes and incident reviews were in place.
“On the days of the inspection we saw there were enough staff on duty to meet people's needs.” from the report
Personalised activities
Activities were planned around people's physical, emotional, cultural and social needs. Staff also helped people build skills and reduce loneliness.
“Activity staff developed a comprehensive programme of weekly activities, some of which were themed, to stimulate people's physical, emotional, and cultural needs.” from the report
Good quality monitoring
The home used audits and action plans to check care and make improvements. Learning from incidents and complaints was shared with staff.
“There was an exceptionally robust quality assurance process in place to cover all aspects of care delivery, day to day running of the service and daily checks were embedded in to staff practice.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are currently on duty on each floor and at night, and how does this compare with the staffing seen during the inspection?
- 02How would you support my relative's particular health conditions, mobility, nutrition and communication needs?
- 03Which activities would suit my relative's interests, abilities and cultural or faith preferences?
- 04How are medicines reviewed, checked and audited, particularly if my relative's medicines or health needs change?
- 05How would relatives be involved in decisions about care, including end-of-life arrangements if these became necessary?
This was the first comprehensive inspection of the newly registered home and covered all five CQC questions, including infection prevention and control. This explanation was written from the published report of 1 September 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Marys Riverside
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2023Outstandingcurrent ratingSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Outstanding
- February 2022
Registered with the Care Quality Commission on 7 February 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.