CQC report explained · a residential care home
What the CQC found at St Edith's Court
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors were assured that infection control and visiting arrangements were safe during the COVID-19 response.
This was a targeted inspection on 28 January 2022. It looked at infection prevention and control, and asked about staffing pressures linked to COVID-19.
The inspectors were assured that the home used PPE safely, followed testing and social distancing guidance, kept cleaning arrangements under review and had plans to manage outbreaks. Staff had been trained in using PPE.
The home supported safe visits, including for people receiving end-of-life care, and used video or telephone calls when visits could not take place. People continued to receive healthcare and were supported to go outside safely.
The home was inspected but not rated. This means the inspection did not give an overall rating or a rated judgement for the five areas of care.
PPE and infection control
Staff had training in using PPE, and the home had systems to support putting it on and taking it off safely.
“All staff had received training on how to properly use PPE and there were good systems set up in the service to support the donning and doffing of PPE.” from the report
Testing and outbreak response
People and staff were regularly tested. The manager acted quickly when positive results were found.
“People and staff had regularly been tested for COVID-19 and where positive results had been returned the manager had acted quickly to support people and mitigate risks.” from the report
Safe visiting
The home continued to support visits where possible, including visits for people receiving end-of-life care and essential care givers.
“Visiting during outbreak had continued safely for people on end of life care and essential care givers had continued to provide the support required to their family members where needed.” from the report
Continued healthcare
People continued to access healthcare, including visits from the GP practice nurse.
“People had been supported to continue to access healthcare, this had included visits from the GP practice nurse.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you currently managing staffing pressures linked to illness or outbreaks?
- 02What arrangements are in place for visits if there is an infection outbreak?
- 03How do you check that staff are using PPE correctly in practice?
- 04How are residents supported to access healthcare and go outside safely?
- 05How do you keep relatives informed and maintain contact if visits cannot take place?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 23 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2019
St Edith's Court was rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced inspection on 12 August 2019. Inspectors spoke with 17 people, seven relatives and staff. They observed care and reviewed care plans, staff records, medicine records and other documents.
The inspectors found that people were safe, supported by trained staff and given their medicines properly. People's needs, choices and diets were assessed. Staff supported people to see health professionals and helped them stay involved in activities and relationships.
People described staff as kind, polite and helpful. Care plans were reviewed, complaints were handled in a timely way, and the manager used checks and feedback to monitor the service. The home was rated Good in all five areas, the same as at the previous inspection.
Kind and respectful care
People spoke positively about the staff, and inspectors observed warm relationships and respectful behaviour.
“We saw staff had good relationships with people and observed many occasions of staff laughing with people.” from the report
Personalised support
Care plans included people's backgrounds, interests, preferences and hopes, and were reviewed with them.
“Care plans were person centred and included information on people's background and hopes for the future, hobbies and interests, likes and dislikes” from the report
Activities led by people
People were supported to take part in a range of activities, including activities they helped organise themselves.
“All staff were involved with activities, and there were two planned activities a day.” from the report
Safe medicines support
Trained staff supported people with medicines, and the medicine records inspectors checked were in good order.
“Medication records we reviewed were in good order.” from the report
Listening to people's views
The manager held meetings, visited people individually and used feedback from people, relatives and staff.
“The registered manager held meetings with people and relatives to get their feedback on the service” from the report
Inspectors raised no specific concerns in this report.
- 01How will you keep my relative's care plan up to date as their needs or preferences change?
- 02What activities would be suitable for my relative, and how could they help choose or organise them?
- 03How will you support my relative with their medicines, and how do you check that medicines remain safe?
- 04How will you support my relative to attend GP, hospital, dental or optician appointments?
- 05How would you involve me and my relative in care reviews and respond if we raised a complaint?
This was an unannounced comprehensive inspection covering all five CQC questions, including the premises and care provided, and the previous Good ratings remained unchanged. This explanation was written from the published report of 4 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Edith's Court
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,200 a week. 45 can care for a couple. 12 years' experience on average.
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