CQC report explained · a residential care home
What the CQC found at St Catherine's Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention, personal protective equipment, testing, admissions, visiting arrangements and the management of infection outbreaks. The provider also told inspectors it had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection. The report says there was no registered manager in post at the time, although recruitment was under way.
What inspectors found, February 2022
Inspected but not rated; inspectors were assured about infection prevention, visiting arrangements and COVID-19 safety measures.
This was an announced, targeted inspection on 25 January 2022. It looked mainly at infection prevention and control, visiting arrangements and the effect of COVID-19 staffing pressures.
The inspectors were assured that the home was using personal protective equipment safely, arranging testing, managing visits and admissions safely, and keeping its infection control policy up to date. They also found measures to protect staff and residents, including temperature checks and air sterilisation systems.
The home was being extensively refurbished and was supporting up to six people at the time, although it was registered for up to 55. There was no registered manager in post, but the home was recruiting for the role.
The service was inspected but not rated. This means the visit did not provide a new overall quality rating.
Infection control
Inspectors were assured that the home had arrangements to prevent and manage infections, including safe use of protective equipment, testing and visiting procedures.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
COVID-19 technology
The home had invested in equipment intended to reduce infection risks for residents and staff.
“This included electronic temperature checking devices at entrances and whole room air sterilisation systems.” from the report
Staff wellbeing
The home provided wellbeing information and access to further support for staff during the pandemic.
“The service had focused on supporting the mental health and wellbeing of staff throughout the pandemic.” from the report
No registered manager
minorThere was no registered manager in post when inspectors visited. Recruitment was in progress, so families should ask who is currently responsible for the home and when registration is expected.
“At the time of our visit, the location did not have a registered manager registered with CQC; however, was in the process of recruiting to this role.” from the report
- 01Who is currently managing the home, and what is the progress of the recruitment and registration of a manager?
- 02Has the extensive refurbishment been completed, and how many people does the home currently support?
- 03What arrangements are now in place for COVID-19 testing, protective equipment and infection outbreak management?
- 04How are staffing pressures being managed now, and what effect do they have on residents' care?
- 05What are the current visiting arrangements?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not provide ratings for the other key areas or an overall quality rating. This explanation was written from the published report of 9 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2021
St Catherine's Care Home is rated Good; inspectors found safer care, reliable medicines support and stronger management.
This was an unannounced, focused inspection on 11 August 2021. Two inspectors spoke with people, relatives, staff and a healthcare professional. They observed care and checked care, medicines, recruitment, agency staff, building safety and management records.
The home was rated Good for Safe and Well-led. Inspectors found enough staff, safer medicines practice, suitable infection control and better checks on risks and incidents. People were protected from abuse and avoidable harm.
The home had improved since its previous inspection, which was rated Requires Improvement in October 2019. The previous breaches of Regulations 12 and 17 had been addressed, and the provider was no longer in breach.
This was not a full inspection of all five areas. The overall Good rating includes ratings for other areas carried over from the earlier comprehensive inspection.
Medicines were managed safely
Staff gave medicines on time and as prescribed. Records, storage and disposal were checked, and managers monitored staff competence.
“Staff administered people's medicines on time and as prescribed. Staff kept accurate medicines records” from the report
Enough staff
Inspectors found enough staff to care for people safely. Agency staff were checked and given an induction before working in the home.
“There were enough staff to care for people safely.” from the report
Stronger management checks
Managers used audits and checks to identify risks and improvements. Incidents were investigated and lessons were shared with staff.
“The manager thoroughly investigated safety related incidents and identified actions to prevent reoccurrence.” from the report
Positive staff culture
Inspectors described the atmosphere as warm and welcoming. Feedback from people, relatives, staff and professionals was positive.
“The atmosphere in the service was warm and welcoming and people benefitted from a compassionate and caring team of staff.” from the report
Dementia training was still planned
minorThe manager said further training for staff supporting people living with dementia was planned. The report does not say that this was a breach.
“The manager told us additional training was planned for staff in supporting people living with dementia.” from the report
Audit arrangements were still developing
minorThe manager planned to centralise audits to gain fuller oversight of the service. The report says improvements had already been made, but this further change was still planned.
“The manager planned to centralised audits to ensure they had complete oversight of the running of the service.” from the report
- 01Has the planned additional training for staff supporting people living with dementia been completed?
- 02Have the audits been centralised, and how are actions from those audits followed up?
- 03How are staffing levels calculated for different times of day and night?
- 04How are medicines audits used to identify and correct any problems?
- 05What has changed in the areas that were not reassessed during this focused inspection?
This was a focused inspection of Safe and Well-led, including infection control; ratings for the other key questions carried over from the previous comprehensive inspection. This explanation was written from the published report of 8 September 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Catherine's Care Home
5 rated inspections over 5 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2021Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2019Requires improvementdown from GoodSafe: Requires improvementWell-led: Requires improvement
- February 2018Goodup from Requires improvementSafe: GoodWell-led: Requires improvement
- December 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- December 2016Requires improvementSafe: InadequateEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- June 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
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“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.