CQC report explained · a residential care home
What the CQC found at St Bonaventures
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, March 2018
Rated Good; inspectors found safe, kind and person-centred care, with minor record-keeping issues to improve.
Inspectors visited on 13 and 14 February 2018. The first day was unannounced. They spoke with four people, the manager and three support staff, observed care and checked the home, care records, medicines records, staff files and policies.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People appeared happy and comfortable. Inspectors found enough staff, safe medicines systems, suitable training, detailed care plans and caring relationships.
The home had improved its work under the Mental Capacity Act and had made the required applications for Deprivation of Liberty Safeguards. Inspectors found some minor gaps in recording follow-up actions after incidents and in recording some management checks.
The home was also rated Good at the previous inspection in February 2016. This report says the service had continued to support that rating, with no serious risks or concerns identified.
Enough staff
Inspectors found there were enough staff to support people safely and without rushing them.
“During our inspection we found there were sufficient staff to support people safely.” from the report
Caring relationships
Staff knew people well and supported them in a friendly, respectful and empathetic way.
“Staff treated people with dignity and respected people's independence and privacy.” from the report
Person-centred support
Care plans recorded people's individual needs, preferences and communication methods in detail.
“We looked at two care plans and found these were written in a person-centred way” from the report
Meaningful activities
People helped choose activities and took part in events at home and in the community.
“We found the service incorporated activities into people's lives in a way that was natural and meaningful.” from the report
Improved legal safeguards
The home had improved its Mental Capacity Act and Deprivation of Liberty Safeguards procedures since the previous inspection.
“At this inspection we found sufficient improvement had been made and the registered manager had submitted the necessary DoLS applications to the local authority.” from the report
Incident follow-up records
minorTwo incident records did not clearly show what follow-up action had been taken. The manager explained the action, but inspectors said it should also have been recorded.
“We noted two examples which did not clearly identify what action, if any, the service had been taken to follow up on these incidents.” from the report
Outstanding DoLS responses
needs fixingThe home had made new applications, but had not received responses from the local authority by the inspection. Inspectors asked the manager to follow this up.
“The registered manager showed us records of the new applications made but up to the time of this inspection the service had not received any further response from the local authority.” from the report
Some management checks not recorded
minorTrustee checks of the home were carried out informally but were not recorded. Records of management meetings were available.
“We noted these checks were not recorded but that a record of management meetings was kept and documented the discussion of issues facing the service and what action was required to resolve them.” from the report
- 01How do you now record the action taken after accidents and incidents?
- 02What is the current position on the outstanding Deprivation of Liberty Safeguards applications?
- 03How are trustee checks and other informal management checks recorded?
- 04How would the home support someone who has difficulty using stairs, given that there is no passenger lift?
- 05How are people's communication methods, such as Makaton, tablets or picture books, kept up to date in their care plans?
This was an inspection of the overall service covering all five CQC areas, using observations, conversations and checks of selected records; it was brought forward from its scheduled date and no Provider Information Return was requested. This explanation was written from the published report of 24 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Bonaventures
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 20 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Manchester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 89 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.