CQC report explained · a residential care home
What the CQC found at St Anns Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, appropriate risk assessments and safe medicine arrangements. The home had systems for preventing infection and learning from accidents and incidents.
- Effective?
- Good
- This key question was not inspected during this visit. Its previous rating was used in calculating the overall rating.
- Caring?
- Good
- This key question was not inspected during this visit. Its previous rating was used in calculating the overall rating.
- Responsive?
- Good
- This key question was not inspected during this visit. Its previous rating was used in calculating the overall rating.
- Well-led?
- Good
- Inspectors found positive leadership, regular checks and action when improvements were needed. People, relatives and staff were able to give feedback, and managers responded to concerns.
What inspectors found, October 2023
Rated Good; inspectors found people were safe, well supported and cared for in a well-managed home.
This was an unannounced inspection on 13 September 2023. One inspector and an Expert by Experience spoke with people, a relative, staff and managers. They also checked care plans, risk assessments, medicine records and audits.
The home was rated Good for Safe and Well-led. Inspectors found enough staff, safe medicine practices, suitable risk assessments and systems for learning from accidents and incidents. People and relatives said they felt safe and received help promptly.
Inspectors found a positive atmosphere. People were treated with respect, involved in their care and able to give feedback. Management systems were being used to check the service and make improvements.
The overall Good rating includes ratings from the previous inspection for key questions that were not inspected this time. The last overall rating was also Good, published on 25 November 2017.
Enough staff
Inspectors found staffing levels were adequate and people said help was provided promptly when they needed it.
“There were enough staff working at the service to meet people's needs.” from the report
Safe medicines
Medicines were stored securely and given by trained staff. Records checked by inspectors were accurate, with an electronic system to alert staff to errors.
“People received their medicines as prescribed, on time and in the way they preferred them by competent and knowledgeable staff.” from the report
People felt safe
People and relatives told inspectors they felt safe. Staff had safeguarding training and understood how to report concerns.
“People and relatives we spoke with all felt that safe care was delivered within the home.” from the report
Positive management
People, relatives and staff described the home as open and positive. Managers reviewed the service and acted when improvements were needed.
“People and relatives thought the atmosphere within the service was open and positive.” from the report
People's views heard
People, relatives and staff were asked for feedback about the service and care. Inspectors found that people were consulted about their care.
“People and relatives were well engaged with the running of the service and delivery of their care.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you make sure my relative's risk assessments are reviewed when their needs or mobility change?
- 02How are medicines given in the way each person prefers, and how are any electronic alerts followed up?
- 03What staffing levels will be in place on the shifts when my relative needs the most help?
- 04How will my relative and our family be asked for feedback about their care?
- 05Which ratings were carried forward from 2017, and when will those areas next be inspected?
This was a focused inspection of Safe and Well-led only; ratings for Effective, Caring and Responsive were carried forward from the previous inspection. This explanation was written from the published report of 3 October 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
St Anns Care Home: inspectors were assured about infection control, but the service was not rated.
This was a targeted inspection on 10 February 2021. It checked infection prevention and control during the CQC's response to care homes with coronavirus outbreaks.
Inspectors found good practice. Visitors had temperature checks and completed questionnaires. The home was clean, staff had personal protective equipment, and infection control checks were carried out.
The home tested staff and residents regularly. Staff understood COVID-19 symptoms, people were monitored daily, and there was a system to isolate people who had symptoms or tested positive.
The service was inspected but not rated. This means the report gives no overall quality rating and does not rate the other care questions.
Clean environment
The home was clean and well maintained. Checks were used to monitor deep cleaning and cleaning of frequently touched areas.
“The home was clean and well maintained, regular checks took place to ensure deep cleaning and frequent cleaning of high touch areas was taking place.” from the report
Protective equipment and training
Staff had access to personal protective equipment and hand sanitiser. They had received infection control training and were checked on hand hygiene and PPE use.
“Staff had received training in infection control. Checks had been completed regularly by infection control champions to ensure staff were following safe practice around hand hygiene and the appropriate use of PPE.” from the report
Testing and isolation
Staff and residents received regular COVID-19 testing. People with symptoms or positive tests could be isolated, and residents were monitored daily.
“The provider had a system in place to isolate symptomatic people and people who tested positive for COVID 19.” from the report
Contact with families
Staff helped residents keep in touch with family and friends through telephone and video calls. They also supported people to send cards.
“Staff supported people to maintain contact with their family and friends by telephone and video calls.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staff and residents tested for COVID-19 now?
- 02How do you isolate people who develop symptoms or test positive?
- 03How often are infection control champions checking hand hygiene and PPE practice?
- 04How are visits and contact with family and friends being supported now?
- 05What support is available to staff for stress and bereavement, and has the extra resilience training been delivered?
This was a targeted inspection of infection prevention and control practices only; the service was inspected but not rated, and the report refers to a separate previous comprehensive inspection for wider information. This explanation was written from the published report of 9 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Anns Care Home
3 rated inspections over 8 years: the service has held its Good rating throughout.
- October 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021Inspected but not ratedSafe: Inspected but not rated
- November 2017Goodstayed GoodSafe: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 16 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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89 live-in carers within about an hour of North Northamptonshire
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Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
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