CQC report explained · a residential care home
What the CQC found at St Anne's - Saltash
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using PPE safely, carrying out testing and managing admissions and possible outbreaks.
- Effective?
- Outstanding
- This area was not assessed in this targeted inspection.
- Caring?
- Outstanding
- This area was not assessed in this targeted inspection.
- Responsive?
- Outstanding
- This area was not assessed in this targeted inspection.
- Well-led?
- Outstanding
- This area was not assessed in this targeted inspection.
What inspectors found, March 2021
Inspected but not rated; inspectors found strong COVID-19 infection prevention arrangements during a targeted visit.
Inspectors visited on 17 February 2021. The visit was announced and focused only on infection prevention and control during the coronavirus pandemic.
They found enough personal protective equipment, regular cleaning, updated infection control policies and procedures for testing, self-isolation and safe admissions. They were assured that the home was managing the main infection risks they checked.
The home was inspected but not rated overall. The report does not give ratings for the other areas of care, such as whether care was kind, effective, responsive or well-led.
PPE supplies
The home had PPE available throughout the building, including an emergency supply intended to cover two weeks if normal deliveries failed.
“The service had sufficient supplies of Personal Protection Equipment (PPE) and was available throughout the service.” from the report
Clean environment
Inspectors found the home clean and uncluttered. High-contact areas were cleaned regularly, including during the night.
“The home was clean, hygienic and uncluttered in appearance.” from the report
Safer visiting
During lockdown, visits were restricted, but the home had a screened summer house and infection control arrangements for permitted indoor visits.
“The service had a summer house set up in the grounds to enable visitors to meet people safely with a clear screen installed to minimise the risks of infection.” from the report
Testing and vaccination
The home had COVID-19 testing arrangements for staff and residents and had made arrangements for people to access vaccination.
“Appropriate testing procedures for COVID-19 had been implemented for all staff and people who used the service following national guidance regarding the frequency and type of testing.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now, including PPE supplies and emergency запас?
- 02How are visitors currently screened and supported to visit safely?
- 03How often are communal and high-contact areas cleaned, and how is this checked?
- 04What testing and vaccination arrangements are currently available for residents and staff?
- 05What is the home's current plan for managing a COVID-19 outbreak or a new resident's admission?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not assess or rate the other areas of care. This explanation was written from the published report of 10 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2020
Rated Outstanding overall; inspectors found exceptionally caring, effective and responsive support, with safety rated Good.
This was an unannounced, planned inspection on 07 February 2020. Two inspectors spoke with people living in the home, relatives, visitors, staff and healthcare professionals. They also checked care, medicine and staffing records, accidents, complaints and quality checks.
The home supported up to 33 older people and had 33 people living there during the inspection. Inspectors found outstanding dementia care in a thoughtfully designed environment. People received personalised support, meaningful activities and help to stay independent.
Safety was rated Good. The other four areas, effective, caring, responsive and well-led, were rated Outstanding. The overall Outstanding rating means inspectors found the service exceptional and distinctive, with outcomes consistently better than expected compared with similar services.
Dementia-friendly setting
The environment was designed to help people living with dementia feel comfortable, orientate themselves and remain independent. Corridors, bedrooms, bathrooms and shared areas were adapted to people's needs.
“The service was extremely dementia friendly and decorated to a high standard.” from the report
Personalised care
Staff understood people's routines, preferences and communication styles. They adapted the way care was given so people could receive support without distress.
“Staff continued to have a deep understanding of people's dementia care needs.” from the report
Meaningful activities
People could take part in activities, outings, community events and projects linked to their interests. The home also used technology to offer new experiences and support independence.
“There were activities provided for people in the morning and the afternoons, seven days a week.” from the report
Stable staffing
The home had no staff vacancies at the inspection, used no agency staff and had many staff who had worked there for several years. Recruitment checks and training were in place.
“There were no staff vacancies at the time of this inspection.” from the report
Good food and drink support
People were offered choices and visual examples of meals and drinks. Staff had additional training to support people with swallowing difficulties and nutritional risks.
“Staff provided a visual choice of meal as well.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you tailor the dementia-friendly environment and daily support to my relative's particular needs?
- 02How do you support people with swallowing difficulties, food choices or nutritional risks?
- 03How many staff are usually available on each shift, and how are sickness and holiday absences covered?
- 04How would you support my relative to continue their hobbies, community links and family relationships?
- 05How are my relative's wishes about future and end-of-life care recorded and reviewed?
This was an unannounced, planned inspection covering all five CQC question areas, the premises and the care provided. This explanation was written from the published report of 14 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk. The report was longer than we could read in one go; the later sections may not be reflected.
Every inspection of St Anne's - Saltash
3 rated inspections over 5 years: the service has improved, from Good to Outstanding.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2020Outstandingstayed OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- August 2017Outstandingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.