CQC report explained · a residential care home
What the CQC found at St Anne's Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Medicines were stored, administered and recorded safely. Inspectors also found enough staff and plans to manage risks such as falls.
- Effective?
- Good
- Staff had training and supervision, and people received food, drink and healthcare support suited to their needs. Staff sought consent and followed the principles of the Mental Capacity Act.
- Caring?
- Good
- Staff showed kindness and compassion. People were treated with dignity, called by their chosen names and involved in decisions about their care.
- Responsive?
- Good
- Care plans included people's histories, likes and dislikes. People had access to group and individual activities, outings and support that reflected their interests.
- Well-led?
- Good
- The management team promoted an open, person-centred culture. Audits, feedback and action plans were used to monitor and improve the service.
What inspectors found, June 2018
Rated Good; inspectors found safe, kind and person-centred care, with improvements since the previous inspection.
Inspectors visited unannounced on 18 April 2018. They observed care, spoke with people, visitors, staff and a health professional, and reviewed care records, staff files and management records.
The home was rated Good overall and Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that medicines were managed safely, staffing levels met people's needs, and risks were assessed and managed.
People were treated with kindness, dignity and respect. They received food and drink suited to their needs, had access to activities and outings, and were involved in decisions about their care.
The previous inspection had rated safety as Requires Improvement because medicines were not always managed safely. At this inspection, medicines were managed safely and the safety rating improved to Good. The overall rating remained Good.
Safe medicines management
Inspectors found that medicines were stored securely, staff were trained and assessed, and records were complete.
“Medicine administration Records (MAR) contained accurate information about each person and were fully and accurately completed.” from the report
Kind and respectful care
Staff were seen supporting people gently and compassionately. People's privacy, dignity and chosen names were respected.
“Staff showed genuine kindness and compassion to people which had a positive impact on people.” from the report
Individualised support
Care plans included personal histories, preferences and important information. People were offered activities and outings suited to them.
“Care plans included information about people's life histories, their likes and dislikes and things that were important to them.” from the report
Active quality monitoring
The home used audits, questionnaires and action plans to identify and make improvements.
“There were effective systems in place to monitor and improve the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How are medicines checked now, including as-required medicines and medicine records?
- 02How do you assess and manage a person's risk of falling while still supporting their independence?
- 03How will you make sure my relative's care plan reflects their life history, preferences and changing needs?
- 04What activities and outings would be available for my relative, based on their interests and abilities?
- 05How can relatives give feedback, raise a complaint or see what improvements have been made?
This was an unannounced inspection covering the overall service and all five CQC questions; the report says the previous overall rating was Good, while the Safe rating improved from Requires Improvement to Good. This explanation was written from the published report of 5 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of St Anne's Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at St Anne's Residential Care Home →
- January 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 11 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Oxfordshire
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Most charge £980 to £1,300 a week. 32 can care for a couple. 12 years' experience on average.
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