What the CQC found at St Anne's Home - London

Medicines systems had improved since the previous inspection. Staff were trained and checked as competent, and inspectors found assurance that medicines were given safely and as prescribed.

“We checked 6 people's medicines including controlled drugs and found a level of assurance that people received their medicines safely, consistently and as prescribed.” from the report

Inspectors found enough staff to meet people's needs. People did not have to wait long for assistance, and recruitment checks were completed.

“There were enough staff on duty to meet people's needs. People, a relative and records confirmed this.” from the report

People said they felt safe, and staff understood how to report suspected abuse. Risk assessments covered issues such as falls, mobility and skin integrity.

“People told us they felt safe at the service.” from the report

The provider had improved its quality monitoring and auditing. A dedicated clinical lead and pharmacist checks supported safer medicines management.

“At this inspection, the provider had made improvements.” from the report

People and relatives spoke positively about staff and managers. Inspectors found the culture open, inclusive and respectful.

“People spoke positively about the staff and managers at the service.” from the report

One of five recommendations from a pharmacist check was still ongoing. It concerned keeping communication about medicine changes effective.

“Four out of the five recommendations had been completed and one was ongoing in relation to maintaining effective communication about medicine changes.” from the report

Inspectors found some slippage in staff fire-training updates. The training officer had addressed this, but families may wish to ask how it is kept up to date.

“It was noted although all staff had received fire training there had been some slippage on updates.” from the report